Shulou(Shulou.com)05/31 Report--

Audio commentary

Hello, everyone. The meeting will answer your questions. Taobao was deceived how to report the shop, Taobao was deceived, the shop closed, reported has been effective, this many people do not know, now let's take a look at it!

Answer:

1. If you are cheated in Taobao and the seller's shop is closed, you can complain on Taobao platform. If it cannot be solved, you can also complain to the local Bureau of Industry and Commerce. Under the following circumstances, you can call the Bureau of Industry and Commerce to complain: when your rights and interests are infringed, the respondent is within the jurisdiction of the administrative department for industry and commerce; when your legitimate rights and interests are infringed in the process of consumption; when fake and shoddy commodities are found and fake and shoddy commodities are made and sold.

2. Complaint process:

3. According to the measures for the Administration for Industry and Commerce in handling Consumer Complaints, the procedures for accepting complaints by the industry and commerce department are as follows: the source of the complaint submitted by the consumer: the consumer complains to the administrative department for industry and commerce by letter, fax, e-mail or going to the department for industry and commerce, explaining the situation and the reasons for the complaint The department for industry and commerce accepts the complaint: if the consumer complaint meets the requirements, the staff of the administrative department for industry and commerce shall accept the complaint and record the relevant information within seven working days; if the consumer agrees to mediation within 60 days, the administrative department for industry and commerce shall organize mediation and inform the parties of the time and place of mediation and the mediator. After the parties have reached a mediation, the administrative department for industry and commerce shall prepare the mediation statement and file it. 3. According to Article 44 of the Law on the Protection of consumers' Rights and interests: if consumers purchase goods or receive services through the online trading platform, and their legitimate rights and interests are damaged, they may claim compensation from the seller or service provider; if the online trading platform provider is unable to provide the real name, address and effective contact information of the seller or service provider, the consumer may also claim compensation from the online trading platform provider. If the provider of the trading platform makes a commitment that is more beneficial to consumers, it shall fulfill the promise; after compensation, the provider of the trading platform shall have the right to claim compensation from the seller or service provider.

This is the end of this article. I hope it will be helpful to all of you.

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