01IT technical support

Foreword:

Quality, excellence, pursuit, perfection, service first, be a man with your heart and wait for things seriously

Consultation

Don't be afraid when you encounter problems. Phone calls and Wechat are faster.

1. It is convenient for IT to fail:

1. Don't be afraid to report a mistake. Take a picture first.

2. WeChat group for news release, urgent and important calls.

3. Direct communication doesn't work, just go to the store and OK

Second, there is a good way to deal with urgent and important matters:

1. Important and urgent first

2. Emergency is secondary.

3. Don't worry, wait a minute, make a phone call when you are free to communicate.

Know-it-all about network failures

The following situations have no network, and can be solved by telephone communication.

1. Small computer icons with exclamation points

Win7 system:

2. Unable to open the web page

3. Remote tools with red exclamation points!

4. The gray status shows that there is no network, which is very intuitive.

5. Indicates that the network cable is not connected or the router is turned off

Fourth, ask for help and come remotely

Double-click on your finger and click on it first.

Pick up your phone and take a picture and send it to the public group on Wechat.