Shulou(Shulou.com)06/03 Report--

In the previous article, we understood the concept and important role of IT operation and maintenance management, and this article focuses on its work. IT operation and maintenance is the core and key part of IT management, and it is also the most complicated and complicated part. It is mainly used in the daily operation and management of IT department. The objects involved are divided into two parts, namely IT business system and operation and maintenance personnel. Its management content can be subdivided into seven subsystems: first, device management: monitoring the operation status of network equipment, server equipment and operating system, monitoring and management of various application supporting software, such as database, middleware, groupware and various general or specific services, such as mail system, DNS, Web, etc. Second, data / storage / disaster recovery management: unified storage, backup and recovery of system and business data; third, business management: including the monitoring and management of the operation of the enterprise's own core business system, mainly focusing on the CSF (key success factors Critical Success Factors) and KPI (key performance indicator Key Performance Indicators) of the business system. Fourth, directory / content management: this part is mainly for the content management and public information management that enterprises need to publish uniformly or customized; fifth, resource asset management: manage the resource assets of each IT system in the enterprise, these resource assets can exist physically or logically, and can exchange data with the financial department of the enterprise. Sixth, information security management: this part contains many aspects. At present, information security management is mainly based on the international standard ISO17799, which covers ten major control aspects of information security management, 36 control objectives and 127 control modes, such as enterprise security organization, asset classification and control, personnel security, physical and environmental security, communication and operation security, access control, business continuity management, etc. Seventh, daily work management: this part is mainly used to standardize and clarify the job responsibilities and work arrangements of operation and maintenance personnel, provide quantitative basis for performance assessment, and provide means to solve the accumulation and sharing of experience and knowledge. Each subsystem of IT operation and maintenance management contains very rich content, and the realization of perfect IT operation and maintenance management is the key to improve the operation level and service level of enterprises. The above is a summary of the work of Shandong Software Evaluation Center for many years. If you have any questions, please log in to http://www. × × / for discussion.

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