Shulou(Shulou.com)06/02 Report--

A few days ago, I dealt with the problem of storing Skype for Business Client 2016 chat records to the public mailbox.

The chat records of all clients with a public mailbox are not stored in the conversation history folder of their own mailbox but in a shared mailbox.

Treatment method:

Delete the credentials of the public mailbox in the Windows credentials on the client; exit the Outlook and Skype for Business clients and delete all files in the Skype for Business cache (% userprofile%\ AppData\ Local\ Microsoft\ Office\ 16.0\ Lync path); delete all subkeys under Autodiscovery under the registry HKEY_CURRENT_USER\ SOFTWARE\ Microsoft\ Office\ 15.0\ Lync\ user@sipdomain.com path; delete the Outlook profile to reconfigure personal mailboxes

Personal advice:

In order to prevent the problem of storing records again, do not remember the credentials of the public mailbox when configuring the public mailbox again, so as to prevent the incorrect storage of chat records due to credential confusion.

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