Shulou(Shulou.com)06/02 Report--

With the rapid development of computers, fixed telephone, data transmission, Internet, broadband business volume has increased sharply, and many troubles caused by this are also plaguing enterprises. The work of operation and maintenance is getting heavier and heavier, the failure situation cannot be tracked, the historical failure frequently occurs, the processing situation cannot be effectively utilized, and the efficiency evaluation and performance appraisal cannot be carried out for the failure processing. Such problems make enterprises headache. Therefore, it is very important to ensure the normal operation and maintenance of many software and hardware equipment in the enterprise. The accumulated monitoring data of Shandong Province Software Evaluation Center for 11 years show that: of the total time spent by global IT departments on problem solving, more than 40% of the time is spent on separating problems and analyzing causes rather than solving problems; 75% of global IT budgets are usually spent on simply maintaining the operation of existing IT equipment rather than improving IT productivity and creating profits for enterprises; 75% of enterprise PCs are infected by some kind of malware; One survey noted that 72 percent of respondents agreed that virtualization significantly reduces "time spent on routine IT management tasks." One by one bloody data shows many "pain points" objectively existing in IT daily operation, and these "pain points" are also the difficult problems that Shandong Province Software Evaluation Center devotes itself to solving, which is the important place of IT operation and maintenance management. IT operation and maintenance management plays an important role. IT operation and maintenance management is the daily work of information departments. Information engineering construction is to improve the ability of operation and maintenance management to provide information services to the outside world. IT operation and maintenance management is a symbol of the informatization of the information department's own work, which not only means standardization of management, but also improves the quality of external service. At present, the problems existing in IT operation and maintenance management mainly include more and more complex information system architecture, chaotic equipment operation and maintenance management, lack of standardization and standardization of work, and relatively large arbitrariness. Technology updates too quickly, resulting in frequent system changes due to demand. Lack of collaboration and accountability in problem solving. Unable to communicate with customers in a timely and effective manner, respond quickly and solve problems, and user satisfaction is not high. No effective knowledge base has been formed. When encountering the same problem, it is impossible to obtain the solution to the problem from the knowledge base. It depends on individual maintenance personnel. There is no quantitative assessment tool for IT operation and maintenance workload, no calculation of the work performance of IT operation and maintenance personnel, and no supervision of the processing efficiency and processing quality of IT operation and maintenance personnel in solving failures. Enterprises need to establish a sound and mature IT operation and maintenance management system, continuously improve IT operation and maintenance quality through process management, achieve efficient operation and maintenance, and improve IT service satisfaction within the organization. Shandong Province Software Evaluation Center is willing to work together with you.

Welcome to subscribe "Shulou Technology Information " to get latest news, interesting things and hot topics in the IT industry, and controls the hottest and latest Internet news, technology news and IT industry trends.