Shulou(Shulou.com)06/02 Report--

In this issue, Xiaobian will bring you about how to look at intelligent customer service robots. The article is rich in content and analyzes and narrates from a professional perspective. After reading this article, I hope you can gain something.

Intelligent customer service robot has broad prospects for development. At present, the research of robot is in the third generation intelligent robot stage. Although many achievements have been made at home and abroad, its intelligent level is still unsatisfactory. The future intelligent robot should be developed in the following aspects: task-oriented, because artificial intelligence can not provide complete theory and method to realize intelligent machine at present, most of the existing artificial intelligence technology depends on domain knowledge, so when we limit the tasks to be completed by machines and develop task-oriented special robots, then the existing artificial intelligence technology can play a role and make it possible to develop this type of intelligent robot; Sensing technology and integration technology, based on the existing sensors to develop better, more advanced processing methods and their implementation means, or to find new sensors, while improving integration technology, increasing information fusion; robot networking, using communication network technology to connect various robots to the computer network, and through the network to effectively control the robot; Compared with traditional methods, soft computing methods in intelligent control, such as fuzzy logic, reasoning based on probability theory, neural network, genetic algorithm and chaos, have higher robustness, ease of use and low cost of calculation. When applied to robot technology, they can improve the speed of solving problems and deal with problems of multivariable and nonlinear systems better. Machine learning, the emergence of various machine learning algorithms to promote the development of artificial intelligence, reinforcement learning, ant colony algorithm, immune algorithm can be used in robot systems, so that it has a human-like learning ability to adapt to increasingly complex, uncertain and unstructured environment; Intelligent man-machine interface, the demand of human-machine interaction is more and more simple, diversified, intelligent and humanized, so it is necessary to study and design various intelligent man-machine interfaces such as multilingual speech, natural language understanding, image, handwriting recognition, etc., in order to better adapt to different users and different application tasks, and improve the harmony of human-robot interaction; Multi-robot coordination, organizing and controlling multiple robots to cooperate to complete complex tasks that cannot be completed by a single robot, and realizing real-time reasoning reaction and interactive group decision-making and operation in complex unknown environments.

Because the intelligence level of the existing intelligent robot is not high enough, it is the key to the development of intelligent robot to improve the technology of each surface and its comprehensive application, to improve the intelligence degree of intelligent robot, and to improve the autonomy and adaptability of intelligent robot. At the same time, intelligent robots involve the collaborative work of many disciplines, including not only technical foundation, but also social sciences such as psychology and ethics, so that intelligent robots can complete the work beneficial to human beings and free human beings from heavy, repetitive and dangerous work. Just like Asimov's "Three Laws of Robotics," intelligent robots can really serve human interests, but not become anti-human tools. It is believed that in the near future, all walks of life will be filled with all kinds of intelligent robots, and the scenes in science fiction will gradually become reality under the efforts of scientists, which will improve the quality of human life and the ability to explore unknown things.

Udesk intelligent robot can solve more than 85% of users 'common problems without human communication. It not only has a comprehensive knowledge base, but also acts as a chat partner when customers are bored, and can answer relevant questions raised by customers at any time.

The above is how to treat intelligent customer service robots shared by Xiaobian. If there are similar doubts, please refer to the above analysis for understanding. If you want to know more about it, please pay attention to the industry information channel.

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