Shulou(Shulou.com)05/31 Report--

Audio commentary

Hello, everyone. The meeting will answer your questions. Call 12315 to complain about the effectiveness of the Taobao platform, and call 12315 to complain about the effectiveness of the Taobao platform. Many people don't know this yet. Now let's take a look at it!

Answer:

1. The answer to this question is yes, because although Taobao is an e-commerce platform transaction, it is also a transaction, which can be called 12315. But sometimes the effect of complaints is not particularly good, because it will not be useful; 1315 is a special line for consumers to report complaints, belonging to the Trade and Industry Bureau, to resolve disputes through consultation.

2. The function of 1315:

3. 1315 special line for reporting consumer complaints. In order to effectively solve the problem of consumer complaints and accept consumers' demands timely, conveniently and quickly, on March 15, 1999, with the strong support of the former Ministry of Information Industry, the State Administration for Industry and Commerce has opened 12315 special lines for reporting consumer complaints throughout the country. Relying on the 12315 telephone number, administrative organs for industry and commerce at all levels throughout the country have established a 12315 consumer complaint reporting service network covering urban and rural areas across the country, with modern information technology as the main means and integrating acceptance, investigation and supervision. The use of the special number 1315 has further unblocked the channels of consumer complaints, made it more convenient for the industrial and commercial departments to promptly accept and handle consumer complaints and reports, better protected the rights and interests of consumers, severely cracked down on the production and sale of fake and shoddy commodities, and promptly and effectively investigated and dealt with all kinds of economic violations, which played a positive and effective role in maintaining the fairness and justice of the market economic order and promoting the healthy development of the economy. If the rights and interests of consumers are infringed upon, and the respondent is within the jurisdiction of the administrative department for industry and commerce; when, in the course of consumption, when legitimate rights and interests are infringed upon; when fake and shoddy commodities are found and black spots for manufacturing and selling fake and shoddy commodities, please call 12315 to report complaints, which will help to mediate disputes; if economic violations are found, they will be investigated and dealt with in accordance with the law.

This is the end of this article. I hope it will be helpful to all of you.

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