Shulou(Shulou.com)06/02 Report--

How to develop webIm chat customer service system, in response to this problem, this article details the corresponding analysis and solution, hoping to help more small partners who want to solve this problem find a simpler and easier way.

There was once a bank customer project that needed webIM chat and customer service functions. The customer's needs were that users in the website could add friends to each other, create groups, send pictures, send emoticons, and initiate replies to any store like customer service systems.

The initial idea is to find a more mature open source webIM products integrated into the project, compared with several foreign open source projects and domestic projects, are not satisfied, or is not convenient to integrate into the system, or code, architecture quality is low, many are still based on polling, can not meet my needs, simply determined to develop their own.

In order to complete the webIm module quickly, the following selection and technical thinking have been done.

1, front and rear communication must be based on socket, but socket can not make its own wheels, so choose workman closed socket framework, of course, you can also choose swoole, but swoole for communication chat encapsulation is not workman convenient, swoole needs to be relatively large secondary encapsulation.

2. The UI front end also chooses a ready-made UI interface.

3. The webIM system needs to be able to easily integrate and redevelop with other systems, such as authentication and user system integration.

4. Need to re-connect online SMS

5, need distributed extension, support high concurrency, this workman can already support.

6, need a management background, management chat users, chat records, chat groups

After determining the functional requirements and architecture selection and technical design of webIm with customers, then the coding is implemented, during which there are many pits. Of course, there are some technical improvements after the implementation of the system, especially for the formation protocol, technical theory, etc.

Originally, I wanted to implement additional voice, voice and video connection functions based on h6. After some research, I found that h6 's support for voice and video is not perfect, and compatibility is not good. I simply put it aside for now.

About how to carry out webIm chat customer service system development questions to share here, I hope the above content can have some help to everyone, if you still have a lot of doubts not solved, you can pay attention to the industry information channel to learn more related knowledge.

Welcome to subscribe "Shulou Technology Information " to get latest news, interesting things and hot topics in the IT industry, and controls the hottest and latest Internet news, technology news and IT industry trends.