Shulou(Shulou.com)06/03 Report--

Windows 10 training Program (Desktop troubleshooting)

1. Course name:

Windows 10 Desktop support and troubleshooting

II. Course level

intermediate

3. Teaching time:

5 days (6 hours per day)

IV. Target students

This course is intended for Enterprise Desktop support technicians (EDST) and provides layer 2 support for users of Windows10 personal computers (PC) and devices organized by large and medium-sized enterprises in a Windows domain environment. EDST focuses on a wide range of technical issues of Windows operating system (OS), devices, cloud services, applications, networking and hardware support. In general, EDST provides services to enterprises.

The main responsibilities of EDST include resolving technical issues related to Windows 10 installation and migration, activation, performance, configuration files, and setup; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, endpoint security and policy; operating system and data recovery.

The primary audience of this course is IT professionals who manage and support Windows 10 desktops, devices, users, and related network and security resources.

After completing this course, students can:

Describes the process involved in planning and using Windows 10 troubleshooting methods.

Troubleshoot startup and operating system service issues on the Windows 10 PC.

Resolve issues related to hardware devices and device drivers.

Remotely troubleshoot Windows 10 devices.

Troubleshoot problems related to network connectivity.

Troubleshoot client configuration failures and the application of Group Policy objects.

Troubleshoot issues related to user settings.

Troubleshoot remote connection issues.

Resolve issues related to access to resources by devices connected through the domain.

Resolve issues related to access to resources by devices that are not joined to the domain.

Troubleshoot issues related to application installation and operation.

Maintain equipment running Windows 10.

Restore devices running Windows 10

VI. Specific teaching arrangements

time

Teaching content

First day

Chapter 1。 Troubleshooting method

1.1. Overview of Windows 10

1.2. Introduction to EDST Job roles

1.3. Overview of troubleshooting steps

1.4. Troubleshooting tool

Chapter 2。 Troubleshooting Startup issu

2.1. Overview of Windows 10 Startup recovery Environment

2.2. Troubleshoot startup settings

2.3. Troubleshoot operating system service problems

2.4. Restore BitLocker protected drives

The second day

Chapter 3。 Hardware and device driver failure

3.1. Troubleshooting device driver issu

3.2. Overview of hardware troubleshooting

3.3. Troubleshooting physical problems

3.4. Monitoring reliability

3.5. Configure the registry

Chapter IV。 Remote computer failure

4.1. Use remote Desktop

4.2. Use remote Assistance

4.3. Remote processing with Windows PowerShell

The third day

Chapter 5。 Resolve problems with network connectivity

5.1. Determine network settings

5.2. Troubleshooting network connection

5.3. Troubleshoot name resolution

Chapter 6。 Troubleshooting Group Policy

6.1. Overview of Group Policy Application

6.2. Resolve client configuration failures and GPO application problems

Chapter 7。 Troubleshoot user settings

7.1. Troubleshoot login problems

7.2. Applications that exclude user settings

The fourth day

Chapter 8。 Troubleshooting remote connection

8.1. Troubleshoot × × connection problems

8.2. Troubleshooting DirectAccess

Chapter 9。 Troubleshooting resource access within a domain

9.1. Troubleshoot file permissions

9.2. Restore files encrypted by EFS

9.3. Troubleshoot printer access issues

Chapter 10。 Troubleshooting client resource access that is not a domain member

10.1. Configure and troubleshoot device registration

10.2. Configure and exclude working folders

10.3. Configure and troubleshoot OneDrive acc

The fifth day

Chapter 11。 Troubleshooting the application

11.1. Troubleshoot desktop application installation

11.2. Troubleshoot desktop application

11.3. Manage Windows Store Apps

11.4. Troubleshoot access to the company Web application

Chapter 12。 Maintain Windows 10

12.1. Manage and troubleshoot Windows activation

12.2. Monitor and exclude computer performance

12.3. Application and Windows updates

Chapter 13。 Restore data and operating system recovery

File recovery in 13.1.Windows 10

13.2. Restore the operating system

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