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What this article shares with you is about how to analyze the standardization and security of IT operation and maintenance. The editor thinks it is very practical, so I share it with you to learn. I hope you can get something after reading this article.

Operation and maintenance generally refers to the maintenance of the established IT system, including network, system, middleware, database and so on. The so-called IT operation and maintenance management refers to the comprehensive management of IT operating environment (such as software and hardware, network, system, database, etc.), IT business system and IT operation and maintenance personnel by using relevant methods, means, technologies, systems, processes and documents, etc., by the IT department of an enterprise or company.

With the development of IT and the advancement of information process, operation and maintenance management will cover the management information system that runs and supports the whole organization and covers all the contents related to IT. In addition to the traditional IT operation and maintenance, it also expands the business operation and daily management operation and maintenance. The object of its participation is also extended from IT departments and personnel to the management and departments of the organization, as well as related business backbones.

IT operation and maintenance is not only the core and key part of IT management, but also the most content and complex part. In the process of continuous development and growth of an enterprise or company, the IT system is also constantly mature and improved. From dozens to hundreds or thousands of servers, the probability of failure and sudden failure will increase a lot every day. Operation and maintenance is not a passive fire brigade and death squad. On the contrary, the ways and methods of IT operation and maintenance also need to change constantly to adapt to the increasingly large and complex IT system. Standardization, automation, safety and efficiency of operation and maintenance are also coming out, which has become a trend and direction of development. So how to realize the standardization, automation, safety and efficiency of operation and maintenance?

First of all, the operation and maintenance needs the process. Most of the time, the operation and maintenance staff are doing simple and repetitive work, and it is difficult to be affirmed by the end users. There was a term "poor and busy family" to describe operation and maintenance engineers. There was no one on the station. As soon as they sat down and made phone calls, people came to you on all the problems you should solve. We should all have experience of such a scene. The formulation of the standardization process is very important, which is not only convenient to sort out the problems, but also enable the corresponding problems to find the corresponding people, and is conducive to the cooperation of the team. The process management of operation and maintenance needs to grasp two principles:

1. Set up the key process of IT operation and maintenance and introduce the principle of priority.

The establishment of IT operation and maintenance key processes, the introduction of priority principle is to define each key process of IT operation and maintenance, not only to define what the process is, but also to point out what impact and significance each key process has on the enterprise. At the same time, when setting up the operation and maintenance process, we also need to introduce the principle of priority, routine matters should be dealt with routinely, and major special events should be dealt with in order of priority, that is, events should be subdivided into routine events and exceptional critical events.

2. Establish a standardized event tracking process and strengthen the implementation of operation and maintenance.

Combined with the situation of the company's IT system, establish fault and event handling tracking process, use tables and other tools to record faults and their handling, to establish operation and maintenance logs, and regularly review the clues and root causes of problems identified and found. In fact, a large number of operation and maintenance practices have proved that the establishment of standardized handling and tracking guidelines for each event can reduce the arbitrariness of IT operation and strengthen the implementation of operation and maintenance, and reduce the probability of failure to a great extent. At the same time, the user can track the processing status of the fault request at any time through the standardized process.

Secondly, operation and maintenance needs standardization and automation. In the operation and maintenance work, we encounter nothing more than fault handling, system upgrade, online, security reinforcement and other problems, how to timely find, deal with, feedback, system upgrade, online how to proceed automatically and smoothly, security reinforcement how to safely and regularly carry out, these all need a standard, with a standard will be automatic and convergence. At the same time, with the great increase in the complexity and difficulty of IT operation and maintenance management, it is no longer feasible to rely solely on the past few "operation and maintenance heroes" or "technology masters". Enterprises need to use professional, standardized and process means to realize the automatic management of operation and maintenance work.

For example, all IT equipment should be able to alarm automatically when there is a problem, whether it is the automatic alarm of the system or the fault reported by the user, it should be displayed in red on the screen of the operation and maintenance monitor with a corresponding warning tone, and then the IT operation and maintenance personnel only need to operate step by step according to the data of the relevant knowledge base. Therefore, enterprises need to establish automatic work order process management in advance, when the equipment or software is abnormal or exceeds the early warning index, it will trigger the relevant events, and trigger the relevant work order processing process to the relevant IT operation and maintenance personnel. IT operation and maintenance personnel must complete the links and work specified in the process within a specified time, in order to improve the efficiency of IT operation and maintenance response problems. Afterwards, the types of accidents are counted and classified according to time stages, and the frequency of faults is analyzed in order to provide the basis for future operation and maintenance priorities and decision-making. At the same time, the automation of IT operation and maintenance can also predict the fault and give an alarm before the fault occurs, so that the IT operation and maintenance personnel can eliminate the fault before it occurs and minimize the loss.

For enterprises, the automation of operation and maintenance is mainly reflected in two aspects: one is IT operation and maintenance monitoring and diagnosis optimization; the other is operation and maintenance process automation management. The automation of IT operation and maintenance monitoring is to implement active monitoring of important IT equipment, such as routers, switches, firewalls, servers and so on. The second is to achieve the automation of configuration change detection. When the configuration parameters of IT equipment change, a change process will be triggered and transferred to the relevant technical personnel for confirmation. Through automatic detection, IT operation and maintenance personnel will be assisted to discover and maintain the configuration, and can be optimized according to the corresponding environment. The main purpose of operation and maintenance process automation management is to realize the automation of maintenance event reminder. Through the real-time monitoring of IT equipment and application activities, the system automatically starts the alarm and response mechanism when abnormal events occur, and notifies the relevant responsible persons as soon as possible. The second is the automation of system health inspection, which regularly automatically inspects the hardware and application system of IT equipment, collects and analyzes the logs of the system, records the operation status of the system, and generates an analysis report on the availability, performance and utilization of system resources of IT operation and maintenance through periodic monitoring, analysis and summary of operation and maintenance personnel.

Finally, operation and maintenance needs security, and only security can achieve high efficiency and stability. Make corresponding security measures for software and hardware, data, documents, etc., specifically need to pay attention to:

1. Passwords such as servers and network devices must conform to the corresponding complexity.

2. When connecting remotely, you should log in to an ordinary account before you can switch to root or administrator level for operation.

3. Strictly control the hierarchical authority of the account, and set up audit and so on.

4, to prevent malicious registration, mobile phones, mailboxes to verify registration or picture verification codes, and limit the number of registrations per IP.

5. when you need to extract or store data from the database, when connecting to the database, pay attention to close the database connection in time after completing the corresponding operation.

6. Defend the database deeply. The more measures are taken to protect the database, the more difficult it will be for people to obtain and use the information in the database. For example: encrypted storage of sensitive critical information, avoiding the use of default ports, IP restrictions on database connections, audit trail control, and so on.

7. Backup and store the important and critical data regularly and timely, and encrypt the compressed package of the backup.

As for enterprise managers, what they need to pay attention to:

1. Improve the safety system and strengthen the implementation of the safety system.

2. Strengthen the safety education and management of personnel to avoid leakage caused by human factors or lax prevention and control.

3. Increase investment in security and support the construction of enterprise information security.

4. Any information published by the website shall be subject to strict content censorship. As soon as the illegal information published by the illegal account is found, it will immediately report the case and obtain evidence to trace the source.

The above is how to analyze the standardization and security of IT operation and maintenance. The editor believes that there are some knowledge points that we may see or use in our daily work. I hope you can learn more from this article. For more details, please follow the industry information channel.

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