Shulou(Shulou.com)06/01 Report--

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TOC- (Technoical Operation Center) is a comprehensive intelligent operation and maintenance solution newly created by Netprofit Youlian based on years of operation and maintenance experience.

Current situation of operation and maintenance

After decades of development in the operation and maintenance industry, basically every user's information center has established a complete operation and maintenance system, among which there are the most important parts: people, things, and numbers. The business is changing, and the objectives of operation and maintenance are changing all the time. The current situation of operation and maintenance system is that there are teams, tools and data. However, in the face of the development trend of intelligent operation and maintenance ecology and the analysis and calculation scenario of big data, what is missing is data aggregation, data fusion, alarm correlation analysis, data unified display and so on. To sum up, there is a lack of the most valuable "connector" role in the entire operation and maintenance environment. TOC plays the role of data connector in the whole intelligent operation and maintenance ecology.

In the face of the diversity of tools, alarm sources, data diversity and team work scenarios, TOC provides a solution of fusion and iteration. Through "loose coupling" continuous integration of professional operation and maintenance tools, data, processes, continuous optimization of operation and maintenance data sharing, team collaboration, resource optimization of integrated operation and maintenance effect.

Analysis on the Integration of Operation and maintenance big data

If you want to do good work, you must first sharpen its tools. Data is the foundation of all intelligent operation and maintenance. If the intelligent operation and maintenance plan is to be implemented, it must be supported by strong data. Through rich data interfaces, TOC is responsible for integrating alarm data from mainstream open source and commercial monitoring platforms such as Zabbix, Nagios, Tivoli, and quickly connecting them to the TOC technology operating platform. Through the intelligent algorithm to compress the alarm data, the whole process is collected, stored and displayed uniformly, which can put an end to the isolated island of data and improve the efficiency of operation and maintenance, especially exception handling. And through the global data statistics, we can evaluate the standardization of each alarm source, the SLA level of all kinds of service response, find the bottleneck of operation and maintenance services, and optimize the matching of service resources.

At the same time, with the combination of data acquisition and aggregation of the professional basic IT data monitoring and acquisition tool BSM,TOC+BSM, it is definitely a sharp weapon for intelligent operation and maintenance.

Alarm Lifecycle Management and event work order process

TOC is an one-stop solution to all monitoring alarm problems:

TOC docking with major monitoring tools can receive alarms from all monitoring systems in one platform, allowing OPS personnel to deal with IT events centrally, avoiding switching between multiple platforms, and compressing and merging alarms through intelligent algorithms to provide OPS personnel with the most important alarms after analysis and selection.

As a centralized alarm service desk that brings together multiple alarm sources, TOC is unified with the ITSM work order process, which not only avoids the docking of each alarm tool with ITSM respectively, but also realizes the overall management of alarm response capability from a higher dimension, supports the combined billing of multiple related alarms from a higher dimension, and improves the efficiency of service management.

The TOC platform supports docking with the process work order system to realize the automatic process of manual and automatic dispatch of orders. at the same time, it supports multi-dimensional work order statistics to provide a basis for continuous optimization of IT operation and maintenance.

Flexible scheduling and alarm allocation strategy

TOC provides a flexible alarm assignment policy, which can assign different levels of alarms to different OPS personnel. The operation and maintenance team can establish a 7 x 24-hour emergency response mechanism through the scheduling mechanism. At the right time, push the alarm to the most suitable person and check the handled and unhandled alarm at any time. Through alarm ranking analysis, we can understand which applications and which alarms occur frequently, and make targeted solutions.

Create flexible scheduling rules to manage your operations team more effectively. Division of labor and cooperation among first-line and second-line operation and maintenance teams. Can understand the work efficiency and solving ability of both the team and the individual. Through the analysis of alarm compression, we can find the cause of alarm storm, optimize alarm rules and improve processing efficiency.

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