Shulou(Shulou.com)06/03 Report--

019-11-12 18:48:20

Tmall double 11 is not only a human carnival, but also a machine carnival!

At 0: 00 on November 12, the trading volume of Tmall's double 11 was fixed at 268.4 billion yuan, once again setting a new global record for one-day online transactions. But this is not a digital event, but a technological innovation event. Behind the constantly refurbished transaction figures, the real power of Singles Day is hidden, that is, the power of technological innovation.

In order to complete this super project, Alibaba carried out the largest AI mobilization in the world. Ali AI provides omnipresent support for the generation of every order, from search, recommendation, consultation, to issuing orders, payment, inventory, logistics and so on.

The super customer service of "the first anchor of Taobao"

In the customer service session, on the day of Singles Day, Alibaba's intelligent customer service robot Ali Xiaomi accepted 97% of the online service demand of Taobao Tmall platform, providing the equivalent of 85000 artificial customer service waiters. The customer service robot enables hundreds of thousands of merchants to meet the online service needs of store customers, providing 300 million online consultation conversations throughout the day, with a resolution rate of 70%. In the early morning of the 11th, in the live room of Weiya, the first anchor of Taobao, the number of people peaked at 43.1 million, with a large number of questions coming. The customer service robot instantly answered most of the questions raised by fans, helping Via to interact effectively with her fans.

Robots can speak and write and read pictures well.

Ali's customer service robot can communicate with users in text, voice, image and other multi-modal ways. For example, after the launch of the new skill "picture-based intelligent question and answer" this year, the robot can understand the content of the picture and automatically intercept the picture that can answer the user's question. for example, cut a small picture on the product details page, highlight the answer the user needs, and then reply to the user directly with the picture.

Sweet but salty voice robot

Tmall Spirit, the intelligent speaker of Ali, launched the "voice shopping" function on Singles Day this year. As long as you tell Tmall the goods you want to buy, you can place an order directly. If the "voiceprint payment" function is enabled, you can also pay by voice directly. Behind it is Ali's powerful voice robot. The robot can not only answer all kinds of questions, but also simulate gentle, sweet, severe and other emotions, and its voice interaction experience is very close to that of real people.

Translate more than 200 billion words throughout the day

The translation robot is indispensable to buy and sell all over the world. Ali translation robot can skillfully use more than 20 languages and more than 60 languages, serving users in more than 100 countries and regions around the world. On the day of Singles' Day, the number of translation calls exceeded 1.66 billion times and more than 200 billion words were translated throughout the day.

Moscow receives express delivery for 50 days to 10 days.

Logistics robots let users no longer have to wait for packages. This year's Singles Day, Cainiao merged a number of surface mail orders through digital intelligence technology to upgrade to air express, and consumers do not have to pay extra. This has benefited users in many parts of the world, such as Moscow, where parcels that had to wait for 50 days can now be delivered in as little as 10 days.

The source of intelligence of these intelligent robots is the deep accumulation of underlying technology in the field of artificial intelligence. In the AI algorithm layer, Dharma has won more than 40 world firsts in natural language processing, intelligent voice, visual computing and other fields since its establishment two years ago. Among them, the accurate reading rate of natural language processing exceeds that of human for the first time in the SQuAD machine reading evaluation, intelligent voice is selected as one of the "top ten breakthrough technologies in the world" in MITTechnologyReview2019 year, speech robot is considered to be "a better voice technology than Google", and visual computing can recognize more than 1 million physical entities.

Today, Alibaba has more than 1 trillion calls a day, processing 1 billion images, 1.2 million hours of video, 550000 hours of voice and 500 billion sentences of natural language. At present, Ali has formed a complete layout in artificial intelligence, and takes the lead in AI chips, AI cloud services, AI algorithms, AI platform and industrial AI.

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