Shulou(Shulou.com)06/01 Report--

This article introduces the relevant knowledge of "what are the inherent characteristics of the website". In the operation of actual cases, many people will encounter such a dilemma. Next, let the editor lead you to learn how to deal with these situations. I hope you can read it carefully and be able to achieve something!

First, live chat can be realized on the website.

There are many websites with only some simple pictures and a few functions, which are actually equivalent to "waste". You can add live chat function to the site, which helps to solve users' problems instantly, helps to accept user's consultation at the first time, and can significantly improve the signing probability of new customers. The instant function can be an instant QQ chat function or a web-style chat window. When a user has a problem, he can chat with the business staff of the enterprise in the real-time chat window. This function is very convenient to use, but also very conducive to work.

Advantage two, the function of guestbook can be added to the website.

The function of the guestbook can receive users' messages by themselves after work, just like the voice messages on the phone, except that the messages on the website are in text form. In the enterprise after work, or during the holiday, no one is on duty, if there is a user consultation, then users can use the guestbook to leave a message for the enterprise, leave their own questions in the form of text in the guestbook, waiting for the reply of the enterprise staff.

Advantage 3, the latest notice can be posted on the website.

If the enterprise has any notice to its users, it can hang the notice in a more conspicuous place on the front page of the website. When users open the site, they can immediately know the latest notifications. For example, enterprise holiday notification, product update notification, software upgrade notification, other notification, and so on, can use the website to notify users, which can not only make the notification known to more users, but also reduce the workload of customer service staff.

Advantage 4, self-service function can be added to the website.

We often see financial websites, communication websites with online business hall, self-service and other functions. Of course, we can also add this feature to our own website. For example, let users query consumption records independently, let users query fee recharge records independently, and so on. Our daily use of mobile phone charges recharge, water charges query, gas consumption query, vehicle violation query and so on are typical examples of self-service.

Good websites can replace salespeople and help to reduce labor costs.

If our website promotion work is very good, the website ranking is also very good, then the new customers from the website will no longer be a small number, even more capable than the real sales staff. When the number of hits on the website is large, there will be a lot of new customers patronizing your website every day, and there will be a lot of prospective customers among them, and some of them may become real customers. The sales performance of a good website can sometimes exceed one salesperson, or even more than several salespeople, which is very good for enterprises with websites.

This is the end of the content of "what are the inherent characteristics of the website". Thank you for your reading. If you want to know more about the industry, you can follow the website, the editor will output more high-quality practical articles for you!

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