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Applicable objects: Windows 10, Windows 8.1, Windows Server 2012 R2

Table 10 provides troubleshooting assistance for problems that occur when activating bulk Windows 7 and Windows Server 2008 R2 operating systems.

Table 10. Error code and description

Error code

Error messa

Activation type

Possible reasons

Troubleshooting steps

0xC004C001

The activation server determined that the specified product key was invalid

MAK

An invalid MAK was entered.

Confirm that the key is the MAK provided by Microsoft.

Contact the Microsoft to activate the call center to confirm that the MAK is valid.

0xC004C003

The activation server determines that the specified product key is blocked

MAK

MAK is blocked on the activation server.

Contact the Microsoft activation call center to obtain a new MAK, and then install / activate the system.

0xC004C008

The activation server reported that the product key exceeded its unlock limit.

KMS

The KMS key exceeds the activation limit.

The KMS host key can be activated up to 10 times on 6 different computers. If you need to activate more times, contact the Microsoft activation call center.

0xC004C020

The activation server reports that the multiple activation key has exceeded its limit.

MAK

MAK has exceeded the activation limit.

MAK can only be activated for a limited number of times by design. Contact Microsoft to activate the call center.

0xC004C021

The activation server reported that the limit for multiple activation key extensions has been exceeded.

MAK

MAK has exceeded the activation limit.

MAK can only be activated for a limited number of times by design. Contact Microsoft to activate the call center.

0xC004F009

The Software Protection Service reported that the grace period has expired.

MAK

The grace period expired before activating the system. The system is now in the Notification state.

See the "user experience" section.

0xC004F00F

The software license server reports that the hardware ID binding has exceeded the tolerance level.

MAK/KMS client / KMS host

The hardware on the system has been replaced or the driver has been updated.

MAK: use online activation or phone activation to reactivate the system during the OOT grace period.

KMS: restart or run slmgr.vbs / ato.

0xC004F014

The Software Protection Service reports that the product key is not available

MAK/KMS client

The product key is not installed on the system.

Install the MAK product key, or install the KMS installation key in\ sources\ Product.ini on the installation media.

0xC004F02C

The Software Protection Service reported that the offline activation data is not in the correct format.

MAK/KMS client

The system detected that the data entered during phone activation is invalid.

Verify that the CID has been entered correctly.

0xC004F038

The Software Protection Service reported that the computer could not be activated. The count reported by your key management service (KMS) is insufficient. Please contact your system administrator.

KMS client

The count on the KMS host is not large enough. For Windows Server,KMS counts, it must be ≥ 5; for Windows clients, it must be ≥ 25.

To activate the KMS client, you need to add more computers to the KMS pool. Run Slmgr.vbs / dli to get the current count on the KMS host.

0xC004F039

The Software Protection Service reported that the computer could not be activated. The key Management Service (KMS) is not enabled.

KMS client

This error occurs when a KMS request is not answered.

Troubleshoot the network connection between the KMS host and the client. Make sure that TCP port 1688 (the default) is not blocked by the firewall or filtered out in other ways.

0xC004F041

The Software Licensing Service determines that the key Management Service (KMS) is not activated. KMS needs to be activated. Please contact your system administrator.

KMS client

The KMS host is not activated.

Use online activation or phone activation to activate the KMS host.

0xC004F042

The software protection service determined that the specified key management service (KMS) could not be used.

KMS client

Mismatch between KMS client and KMS host.

This error occurs when a KMS client contacts a KMS host that cannot activate the client software. For example, this may be common in a mixed environment that contains KMS hosts specific to applications and operating systems.

0xC004F050

The Software Protection Service reported that the product key is invalid.

KMS, KMS client, MAK

This may be caused by a misspelling of the KMS key or typing the Beta key in the official release operating system.

Please install the appropriate KMS key on the appropriate version of Windows. Check your spelling. If the key is copied and pasted, be sure not to replace the dash in the key with a long dash.

0xC004F051

The Software Protection Service reported that the product key was blocked.

MAK/KMS

The product key on the activation server has been blocked by Microsoft.

Get the new MAK/KMS key, install it on the system, and activate it.

0xC004F074

The Software Protection Service reported that the computer could not be activated. Cannot contact any key management service (KMS). For additional information, see the application event log.

KMS client

All KMS host systems returned an error.

Troubleshoot errors based on the related event ID 12288 returned on each attempt to activate.

0xC004F06C

The Software Protection Service reported that the computer could not be activated. The key Management Service (KMS) determined that the request timestamp was invalid.

KMS client

The system time on the client computer is very different from that on the KMS host.

For a variety of reasons, time synchronization is very important for the security of the system and network. Change the system time on the client to synchronize it with KMS to resolve this issue. It is recommended that you use Network time Protocol (NTP) time sources or Active Directory domain services for time synchronization. The current problem occurs because you are using UTP time, which has nothing to do with the time zone you choose.

0x80070005

Access denied. The requested operation requires elevated privileges.

KMS client / MAK/KMS host

User account Control (UAC) prevents the activation process from running at a non-elevated command prompt.

Run slmgr.vbs from an elevated command prompt. Right-click cmd.exe, and then click run as administrator.

0x8007232A

The DNS server failed.

KMS host

The system has a network or DNS problem.

Troubleshoot network and DNS problems.

0x8007232B

The DNS name does not exist.

KMS client

The KMS client could not find the KMS SRV RR in DNS.

If the KMS host does not exist on the network, MAK should be installed.

Verify that the KMS host is installed and that DNS publishing is enabled (the default).

If DNS is not available, use slmgr.vbs / skms to point the KMS client to the KMS host.

Alternatively, get and install MAK, and then activate the system.

Finally, troubleshoot the DNS problem.

0x800706BA

The RPC server is not available.

KMS client

No firewall settings are configured on the KMS host, or the DNS SRV record is out of date.

Ensure that the key Management Service Firewall exception is enabled on the KMS host computer.

Ensure that the SRV record points to a valid KMS host.

Troubleshoot network connectivity problems.

0x8007251D

No record found for DNS query.

KMS client

The KMS client could not find the KMS SRV RR in DNS.

Troubleshoot network connectivity and DNS problems.

See also

Technical reference for batch activation

Overview of bulk Activation

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