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How to compare the technology of SAP S4CRM and C4C, aiming at this problem, this article introduces the corresponding analysis and solution in detail, hoping to help more partners who want to solve this problem to find a more simple and feasible method.

Deployment mode

This difference is obvious, and the difference between on-premises and cloud deployments leads to differences in other comparison items in the table.

SAP standard UI development method

Although the UI of S4CRM and C4C looks like Fiori, the implementation techniques are different.

S4CRM's standard UI still uses SAP CRM WebClient UI technology, but the development colleagues of the SAP WebClient UI team cleverly designed a series of CSS and made some adjustments to WebClient UI's framework (the so-called "Visual Harmonization") to make its visual effect and experience close to the native Fiori application.

If you see a UI with a similar interface style to native Fiori applications, you can't determine whether the UI is based on WebClient UI or SAP UI5. You can open the Chrome developer tool. If you can find the CRM Application Frame shown in the red area below and the ICF path with / bc/bsp, then the UI is based on WebClient UI.

Of course, you can also install the UI5 Inspector mentioned by my blog Chrome Development Tool tips used in my daily work:

After installation, there will be an additional tab called UI5 in the Chrome developer tool. If a UI is based on SAP UI5, the tab will display the corresponding information, otherwise it will be blank.

The standard UI of C4C is based on the cooperation of SAP UI Designer and SAP UI5. The C4C standard UI also conforms to the famous "28 law", that is, 80% of the standard UI layout is similar, but the business data presented is different. For example, the red area in the following figure is called the work center (Work Center), the blue area is the work center view (Work Center View), and the green area is called Object Work List.

Although the different applications in C4C have different functions, users access them through the unified way of work center-work center view-OWL. To avoid the repetitive effort of developing such UI models with similar layouts, we use UI Designer to develop the UI model in a WYSIWYG manner.

For example, the UI model name on which OWL in the Tickets view is based can be found through the Chrome developer tool: / BYD_COD/ServiceOnDemand/AgentQueue/SEOD_Ticket_SADL_OWL

The model opens in UIDesigner as shown in the following figure. We first drag and drop a table control from the UI control toolbox into the model UI area, then specify which columns the table needs to display, and maintain the contents of which fields on the Business Object Ticket need to be displayed for each column.

After comparing so much, I would like to express the view that S4CRM and C4C, as two CRM solutions with different positioning launched by SAP, are the leaders in the global CRM field, and there is no one better or who can replace who.

Finally, there are some comparisons I have written about the implementation differences between S4CRM and C4C for some specific technical points:

(1) implement OData service backend in C4C, CRM and S4 HANA

(2) Excel export in CRM and C4C

(3) Save queries in C4C, CRM and Splash 4 HANA

(4) Direct navigation in CRM WebUI, CRM Fiori and C4C

(5) Editing formatted text for customers in CRM and cloud computing

(6) the role of table resizing in customer relationship management and cloud computing

This is the answer to the question on how to compare SAP S4CRM and C4C technology. I hope the above content can be of some help to you. If you still have a lot of doubts to be solved, you can follow the industry information channel to learn more about it.

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