Shulou(Shulou.com)06/01 Report--

How to install the open source ITIL portal iTOP on CentOS 7, many novices are not very clear about this, in order to help you solve this problem, the following editor will explain in detail for you, people with this need can come to learn, hope you can get something.

ITOP is a simple Web-based open source IT service management tool. It has all the ITIL functions, including help desk, configuration management, event management, problem management, change management and service management. ITOP depends on Apache/IIS, MySQL, and PHP, so it can run on any operating system that supports these software. Because iTOP is a Web program, you don't have to have any client programs on the user's PC side. A simple browser is enough to operate in a daily IT environment.

We will install and configure iTOP on CentOS 7, which has a LAMP environment that meets the basic needs.

Download iTOP

The download package for iTOP is now on SourceForge, and we can get its official link here.

Itop download

We use the wget command to get the compressed file from the connection here.

[root@centos-007 ~] # wget http://downloads.sourceforge.net/project/itop/itop/2.1.0/iTop-2.1.0-2127.zip

ITop extension and network installation

Use the unzip command to extract to the itop folder under the apache root directory.

[root@centos-7 ~] # ls iTop-2.1.0-2127.zip [root@centos-7 ~] # unzip iTop-2.1.0-2127.zip-d / var/www/html/itop/

Lists the contents of the installation package.

[root@centos-7] # ls-lh / var/www/html/itop/ total 68K-rw-r--r--. 1 root root 1.4K Dec 17 2014 INSTALL-rw-r--r--. 1 root root 35K Dec 17 2014 LICENSE-rw-r--r--. 1 root root 23K Dec 17 2014 README drwxr-xr-x. 19 root root 4.0K Jul 14 13:10 web

These are extensions that we can install.

[root@centos-7 2.x] # ls authent-external itop-backup itop-config-mgmt itop-problem-mgmt itop-service-mgmt-provider itop-welcome-itil authent-ldap itop-bridge-virtualization-storage itop-datacenter-mgmt itop-profiles-itil itop-sla-computation version.xml authent-local itop-change-mgmt itop-endusers-devices itop-request-mgmt itop-storage-mgmt wizard-icons installation.xml itop-change-mgmt-itil itop-incident-mgmt-itil itop-request-mgmt-itil itop- Tickets itop-attachments itop-config itop-knownerror-mgmt itop-service-mgmt itop-virtualization-mgmt

Under the unzipped directory, use the following cp command to copy the different data models from the datamodels directory under web to the extensions directory to migrate the required extensions.

[root@centos-7 2.x] # pwd / var/www/html/itop/web/datamodels/2.x [root@centos-7 2.x] # cp-r itop-request-mgmt itop-service-mgmt itop-service-mgmt itop-config itop-change-mgmt / var/www/html/itop/web/extensions/

Install the iTop web interface

Most server-side settings and configurations have been completed. * * We install the web interface to complete the installation.

Open a browser to access iTop's web directory using the ip address or the full domain name.

Http://servers_ip_address/itop/web/

You will be redirected to the web installation page of iTOP. Let's configure it as required, as we did in this tutorial.

Verify the prerequisite requirements

At this step, you will see the welcome screen for the completion of the verification. If you see some warning messages, you need to install these software first to solve these problems.

Mcrypt missing

In this step, an optional package called php mcrypt is missing. Download the rpm package below and then try to install the php mcrypt package.

[root@centos-7] # yum localinstall php-mcrypt-5.3.3-1.el6.x86_64.rpm libmcrypt-2.5.8-9.el6.x86_64.rpm.

After successfully installing php-mcrypt, we need to restart the apache service, then refresh the page, and verify that it should have been OK.

Install or upgrade iTop

Now we will choose a fresh installation on a server that does not have iTOP installed.

Install New iTop

ITop license Agreement

Check to accept the license agreement for all components of iTOP, and click "NEXT".

License Agreement

Database configuration

Now let's enter the database credentials to configure the database connection, and then select the following options to create a new database.

DB Connection

Administrator account

In this step, we will enter its login information to configure the administrator account.

Admin Account

Miscellaneous parameters

Let's select additional parameters to choose whether you need to install a database with demo content or use a brand new database, and then move on.

Misc Parameters

ITop configuration management

The following options allow you to configure the types of elements to be managed in iTOP, such as CMDB, data center devices, storage devices, and virtualization, which are required in iTOP.

Conf Management

Service management

Choose the option that best describes the relationship between your IT device and your environment. So we choose the service management for the service provider here.

Service Management

ITop Tickets management

From the different available options, we select the ITIL Tickets management option to manage different types of user requests and events.

Ticket Management

Change management options

Select different ticket types to manage IT device changes in the available options. We chose the ITTL change management option.

ITIL Change

ITop extension

In this section, we choose additional extensions to install or skip them.

ITop Extensions

Ready to start web installation

Now we are ready to install the previously selected components. We can also drop down these installation parameters to browse our configuration.

Click the install button after confirming the installation parameters.

Installation Parameters

Let's wait for the progress bar to complete the installation steps. It may take a few minutes to complete the installation steps.

ITop Installation Process

ITop installation completed

Our iTOP installation has been completed, as long as the following simple manual operation can enter the iTOP.

ITop Done

Welcome to iTop (IT Operation Portal)

Itop welcome note

ITop panel

You can configure anything here, services, computers, address books, locations, contracts, network equipment, and so on. You can create your own. The fact is that the CMDB module that you just installed is a must-have module for every IT person.

ITop Dashboard

ITOP is one of the best open source desktop service solutions. We have successfully installed and configured it on CentOS 7. So the big thing about iTOP*** is that it can be easily customized by extension.

Is it helpful for you to read the above content? If you want to know more about the relevant knowledge or read more related articles, please follow the industry information channel, thank you for your support.

Welcome to subscribe "Shulou Technology Information " to get latest news, interesting things and hot topics in the IT industry, and controls the hottest and latest Internet news, technology news and IT industry trends.