Shulou(Shulou.com)06/01 Report--

This article will explain in detail how to import the content of Twitter into SAP CRM and C4C. The content of the article is of high quality, so the editor will share it for you as a reference. I hope you will have some understanding of the relevant knowledge after reading this article.

Import the contents of Twitter into SAP CRM Interaction Center call center

Check out my blog Twitter (also Facebook) is official integrated into CRM 7.0 EHP3 for specific steps

Create a tweet on the Twitter website:

Then follow the settings in my blog to import it into the CRM call center:

C4C

Create a new social media channel:

Select "Twitter" as the type of Channel from the drop-down menu to maintain the consumer key and consumer Secret of the Twitter application:

Consumer key and Consumer Secret are obtained from the Twitter application management website (you need to create a new twitter application in advance):

Then create a background job that imports data in bulk from the twitter website:

The backend job will capture all the twitter published by the twitter account pointed to by the Twitter application corresponding to the channel to C4C to automatically generate Tickets (service request):

On how to import the content of Twitter into SAP CRM and C4C to share here, I hope the above content can be of some help to you, can learn more knowledge. If you think the article is good, you can share it for more people to see.

Welcome to subscribe "Shulou Technology Information " to get latest news, interesting things and hot topics in the IT industry, and controls the hottest and latest Internet news, technology news and IT industry trends.