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How to submit a ticket for Ali CVM? In view of this problem, this article introduces the corresponding analysis and answers in detail, hoping to help more partners who want to solve this problem to find a more simple and feasible way.

If there is a problem with Aliyun's product and you can't solve it by yourself, you can ask the engineer to solve it by submitting a work order. Log in to your Aliyun account and you can see a work order in the menu at the top of the page.

In the screen of submitting a work order, there will be several categories for us to choose from, and after selecting a large category, we will continue to select a small category in order to locate the problem more quickly.

Required or required items are: priority, problem description, main running programs in the server, instance ID, mobile phone number, mailbox, etc. The items that need to be filled out are different for different types of questions, and the work order can be submitted after completion.

Work order service is now the main service form for mainstream cloud service providers to solve after-sales technical problems for users. Ali Yun's work orders are divided into free and fee-based items, and the response processing time is not fast.

Basic technical support services are free of charge, such as website can not be opened, disk capacity expansion, server bandwidth cpu run full / high, remote connection consultation and other consultations. Charges for non-standard services are mainly divided into: quotations based on specific issues, as well as some fixed fees, such as 120000 for data migration, and 12000 yuan / day for cloud escort service (standard version).

In comparison, the work order service is more humane. And the response processing time is fast.

Basic network access / remote connection is not available / packet loss delay is high, etc. Free of charge for others. If you purchase each CVM, you will give away the gold medal service for three times for free, and you can give priority to using the gold medal service to deal with the problem.

The single charge is between 100 and 980. You can choose to buy bronze medal (68 yuan / month), silver medal (98 yuan / month) and gold service (188 yuan / month). Most items of gold service are free. So it's very appropriate.

It is a well-known established domain name and cloud service provider in China, and an early high-quality cloud service provider providing IaasS and PaaS services in China. The performance metrics of vCPU and memory of CVM are industry-leading, with ultra-high Imax O speed, SSD solid state disk, excellent cloud architecture and computing power to meet a variety of business requirements.

The answer to the question on how to submit a ticket for Ali Cloud server is shared here. I hope the above content can be of some help to you. If you still have a lot of doubts to be solved, you can follow the industry information channel for more related knowledge.

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