Shulou(Shulou.com)06/02 Report--

Since the end of 2019, the new viral pneumonia that began in Wuhan has spread to 20 countries and regions and spread to 31 provinces in China, which has a significant impact on various industries in China. The service industry bears the brunt of this epidemic. With each enterprise returning to work soon, can employees return to work on time? How to control cross-infection of epidemic in labor-intensive business? The normal operation of enterprises and the work of safety and epidemic prevention are major challenges faced by all business owners.

In order to quickly deal with the problem of manpower shortage caused by the epidemic, Mi Technology resumed all-weather intelligent customer service robot service on February 1 and went to the front line of science and technology to help all kinds of enterprises whose customer service personnel could not be on duty temporarily due to the epidemic. To ensure normal business operation, but also hand in hand with the general public, as far as possible to reduce face-to-face communication and reduce cross-infection of diseases. Strive for valuable personnel isolation time, as far as possible to assist all sectors of the community in fighting the epidemic, maintaining social stability and the normal operation of enterprises.

To this end, we are providing the following enterprise services quickly and easily:

1) Intelligent outbound robot-focus on solving the problem that a large number of short-term call center personnel can not be on duty, including the cooperation of BPO teams in banks, insurance and other institutions Chumi Technology has been ploughing the financial industry scene for many years, has rich scene experience and industry speech skills, can have zero training, and supports manual voice recording to ensure the connection rate and call quality. strength to avoid the risk of economic losses caused by manpower shortage, to achieve smooth and efficient operation

2) Intelligent customer service robot-Tuomi intelligent customer service robot integrates intelligent question and answer, intelligent monitoring, intelligent analysis, knowledge operation, online communication and other functions, can access Wechat official account, Mini Program, APP and other service channels, can solve the problem of short-term customer service personnel leaving work caused by the epidemic, effectively maintain the operation of the customer service center, support business skills and regulatory efficiency, and reduce operational risks and costs.

3) Intelligent agent assistance, which is a real-time business guidance and monitoring management tool based on voice recognition, semantic analysis and big data processing, to help service personnel and customer service centers who must be on duty and stick to front-line jobs during the epidemic, improve agent business skills and supervision efficiency, and effectively reduce operational risks and personnel costs.

As one of the new technology service providers dedicated to the application of AI intelligent voice scene in China, Chumi Technology comprehensively uses data mining and artificial intelligence voice technology, uses big data model to evaluate the quality of non-performing assets, and adopts intelligent voice interactive service on the basis of deep learning and cross-platform voice exchange engine architecture. It has successively provided professional precision marketing, intelligent customer service, repayment reminder and other services for more than 100 institutions in the financial field, greatly improving the operational efficiency of all kinds of call centers.

In addition, in order to better combat this epidemic, Omi Technology has also launched a corresponding voice customization service to help cooperate with organizations or individuals in need (such as designating quarantined personnel in a certain district, district, etc.). Provide specific and specific policies and notices, including but not limited to:

1. Assist the government and relevant epidemic prevention departments to make fixed-point and regular epidemic notification and all kinds of epidemic prevention arrangements, such as airport, high-speed rail, highway, ship, hotel and other travelers' epidemic infection notification and reminder.

2. Assist various residential areas and enterprise parks in the communication of fixed points, regular property management and park management policies.

3. Provide telephone tracking for the vast number of logistics enterprises, confirm the delivery of materials in real time, and ensure that all kinds of materials can reach the enterprises and individuals affected by the epidemic accurately and efficiently.

In this battle to stop the epidemic, Chumi Science and Technology has responded positively to the national call to help break the limitations of time and space through scientific and technological empowerment, help enterprises tide over the difficulties of manpower shortage, and ensure the normal operation of enterprise services and operations.

For more AI voice messages, welcome to the official account "Shanghai Tumi".

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