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If the enterprise carries on the digital transformation, using Office 365 as the internal office, collaboration and document management platform, when multiple users report problems with Outlook, as Office 365 IT admin, how do we identify and troubleshoot to solve the problem?

The most common reason may be the broken or failed link to their Office 365. to help diagnose this problem, you can use Remote Connectivity Analyzer to help you solve the connection problem with products such as Exchange Active Sync or Office 365. you can also visit the website: https://testconnectivity.microsoft.com/ to diagnose:

Exchange ActiveSync connection Exchange Web service connection Microsoft Office 365 connection Internet Outlook problem

Provide the appropriate solution according to the diagnostic results, now let's take "Outlook connection in Office 365 as an example"

Click "next" to enter the appropriate credential information, and then click verify.

After the execution test is complete, you can view the test results.

As you can see from the figure, although the connection test is successful, there are still some warnings. You can see that these are caused by DNS, so we can further verify the DNS of Office 365.

There are no mistakes. Indicates that the Outlook connection is normal and you can continue troubleshooting from somewhere else.

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