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How to collaborate remotely with IT through Zoom meeting?

©Lander Zhang focuses on on-demand IT infrastructure operation and maintenance services for foreign enterprises, and IT Helpdesk hands-on training practitioners

Blog: https://blog.51cto.com/lander

Practical training course for IT Helpdesk engineers: https://edu.51cto.com/lecturer/733218.html

Easy entry into foreign companies: the way for IT Helpdesk engineers to practice and self-study: https://blog.51cto.com/lander/2413018

Last updated: 2019-7-11

Scene description

In the daily process of IT support services, we often need to cooperate with global network team or security team. A more conventional and efficient way of transnational and cross-departmental cooperation is to join an online meeting, in which we can share desktops, online voice and video, etc., and allow others to operate their own computers.

Comparison of the experience of remote collaboration software

There are many kinds of software that can collaborate remotely, such as WebEx Meeting, TeamViewer, Skype for business, Zoom and so on. Briefly describe the experience of each software and then describe how to use Zoom.

WebEx Meeting: although it is an old brand, N has not improved for many years, the login experience is the worst TeamViewer: the intranet penetrates well, the client needs to be installed, and it is not free Skype for business: it is mainly used for internal instant messaging, and you can use Zoom when both installed and used: participants can simply click on the link, directly enter the meeting, cross-company cross-border use, login and use physical examination, free version is not limited to business environment.

Introduction to the free version of Zoom:

Operation steps

1. Attend the meeting

After receiving the invitation to participate in Zoom meeting, click the link to join according to the time agreed by meeting:

two。 Voice, video and text communication

Click on the lower left corner to select Join Audio for online voice, click Start Video for video, and click Chat for text communication:

3. Shared Desktop

Click Share in the middle of the screen and select Screen in the pop-up dialog box:

4. Set up automatic acceptance of remote control

Click the menu bar and click Remote Control-> Auto Accept all requests,global team to discuss and remotely control your computer to debug the network or firewall as needed:

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