Shulou(Shulou.com)05/31 Report--

Audio commentary

Hello, everyone. The meeting will answer your questions. A return is a refund when the goods arrive, and a refund when the goods arrive. Many people don't know it yet. Now let's take a look at it.

Answer:

1. Taobao returns, you need to apply for a refund before you can send the goods back to the seller. After the refund agreement is reached, the goods will be returned after they are shown as [Please return]. If the seller agrees to the refund application, a refund agreement will be reached. If the seller cannot be reached or cannot be contacted, but the seller has not handled it, the system will automatically reach a refund agreement 5 days after the date of application for a refund. If a return agreement is reached, it needs to be returned within 7 days. If there is no refund within the time limit, the refund will be closed.

2. what is the protection of the rights and interests of online shopping?

3. The Law of the people's Republic of China on the Protection of Consumer Rights and interests Article 25 where a business operator sells goods through the Internet, television, telephone, mail order, etc., consumers shall have the right to return the goods within seven days after receipt of the goods, without giving reasons, except for the following commodities:

4. Consumer customization

5. Fresh and perishable

6. Digital goods such as audio-visual products and computer software downloaded from the Internet or unsealed by consumers

7. Deliver newspapers and periodicals.

8. Except for the commodities listed in the preceding paragraph, other commodities that are not suitable for return according to the nature of the goods and confirmed by consumers at the time of purchase shall not be returned for no reason. The goods returned by consumers should be in good condition. The business operator shall refund the commodity price paid by the consumer within seven days from the date of receipt of the returned goods, and the freight of the returned goods shall be borne by the consumer. If there is another agreement between the business operator and the consumer, such agreement shall prevail.

This is the end of this article. I hope it will be helpful to all of you.

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