Shulou(Shulou.com)06/03 Report--

IT operation and maintenance management plays an important role in the process of software quality assurance. How to do IT operation and maintenance management well is the focus of this paper. In the initial stage of IT operation and maintenance management system construction, it is necessary to realize the control of operation and maintenance management process. Through the introduction of quality management means, the process control of operation and maintenance management is realized to improve the standardization of work. Through standardized work, the IT operation and maintenance management level is improved to ensure the operation quality of information communication. Standardize equipment management Establish equipment asset catalogues and technical parameter templates that conform to asset model specifications, and establish complete equipment asset records, so that management and operation and maintenance management personnel at all levels can understand various situations of equipment at any time. Carry out the whole life cycle management of equipment, manage the whole life cycle of information communication equipment from equipment not ready, in operation, out of service and scrapped, and establish a complete equipment history. Standardization of operation and maintenance Through the use of standard operation plans, preventive maintenance, safety work plans and other functions, the standardization of business processes is realized. According to the working model, the periodic definition information, maintenance and construction three-measure information and standard operation instruction information in the current operation and maintenance process shall be standardized in advance to form preventive maintenance standard definition, standard operation plan, unified safety plan and unified fault code catalogue system. On the basis of the above, the standardization of production operations is realized by strengthening the implementation of the above standards. Business Process Flow-oriented Through the implementation of information communication operation and maintenance system, operation and maintenance operation flow is realized, and operations are carried out in strict accordance with predefined standardized processes during operation and maintenance. It mainly involves: defects, problems, changes (user access, maintenance and shutdown, installation and debugging, configuration management) and other processes. The unified workflow monitoring platform enables management personnel to monitor the operation and maintenance business process. Resource Management Integration Effectively integrates various resources in the process of operation and maintenance management, and ensures that various resources required for the operation and maintenance process are prepared in advance and allocated reasonably through resource pre-arrangement and reasonable scheduling, thus ensuring the smooth progress of the operation and maintenance process. Design principles 1. Overall planning, distributed implementation, and overall optimization The IT operation and maintenance management system should follow the management idea of transforming from loose to intensive, and should emphasize the principle of overall planning. Standardization principles, safety plans and other standardized settings, computerizing various operating procedures, maintenance procedures and operating procedures, forming actual operational electronic steps, and transforming them into standardized operating processes, thus realizing standardization of production management. 4, the principle of openness system scalability: the design of the system in software to fully consider the scalability of the system, application software system to adopt modular design, in order to facilitate the system with the increase in service projects and business volume increase smoothly. System manageability: monitoring, control and management functions for system operation shall be provided to ensure normal operation of the system. Adapt to the change of enterprise business process, and can provide process change mechanism based on BPR adaptability. Good system interface: As an important data center and information platform, IT operation and maintenance management system is required to connect with various information systems to realize resource sharing and provide an information working environment for business layer, management layer and decision layer. The principle of openness is the basis of system interconnection, which makes the system have good scalability and interoperability, so as to facilitate system maintenance and management.

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