Shulou(Shulou.com)06/01 Report--

This article analyzes "what is iTOP, the ITSM management tool for ITIL processes?" The content is detailed and easy to understand, and friends who are interested in "what is the ITSM management tool iTOP of the ITIL process" can follow the editor's train of thought to read it slowly and deeply. I hope it will be helpful to everyone after reading. Let's follow the editor to learn more about "what is iTOP, an ITSM management tool for ITIL processes".

ITop, as an ITSM tool that fully supports the ITIL process, has powerful ITSM functions, open source, free, easy to use.

ITop, the IT Operations Portal (IT Operation Portal), is an open source web application used in the day-to-day operation of the IT environment. It is based on ITIL best practices without sticking to any specific process.

It is flexible and adaptable to both informal, pragmatic processes and strict ITIL processes. Its core is CMDB, that is, configuration management database (Configuration Management Data Base).

CMDB was the earliest part of iTop development, followed by work order processes and other derivative processes. The idea is that CMDB must be a business tool.

The only way to keep CMDB accurate and up to date is for IT teams (such as technical support agents, IT engineers, etc.) to use it on a daily basis.

On the ITIL process ITSM management tool iTOP is shared here, I hope that the above content can make you improve. If you want to learn more knowledge, please pay more attention to the editor's updates. Thank you for following the website!

Welcome to subscribe "Shulou Technology Information " to get latest news, interesting things and hot topics in the IT industry, and controls the hottest and latest Internet news, technology news and IT industry trends.