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ERP implementation process should be how to communicate, in response to this problem, this article details the corresponding analysis and answer, hoping to help more small partners want to solve this problem to find a simpler and easier way.

The bridge between people comes from communication, and the solution of problems also needs communication. We all know the importance of communication, but often the most important things are easier to ignore. ERP implementation communication is a very critical thing, from the project to the formulation of the plan, and then to the implementation of communication needs to be in place. Let's take a look at the content of communication in conjunction with ERP projects.

Why do we need to communicate? What is the purpose of communication?

Generally speaking, there are many contents about communication management. I also listened to the training of master teachers and talked about how to communicate with customers in combination with the specific characteristics of ERP project implementation. Here we talk about the basic concept of communication, and later in the in-depth experience of ERP implementation process how to communicate with customers. There are three main types of communication purposes:

1. Transmission of information. Send specific information to the person concerned to make them understand something or situation.

2. Discussion. Relevant personnel discuss the understanding, handling methods, schemes, strategies, plans, etc. of something, so that things can be done better and more perfectly.

3. Negotiations. Where there are different opinions or differences, the relevant parties negotiate, present facts, reason, try to persuade the other party to accept their own conditions, and finally reach an agreement on something through persuasion, compromise, concession, understanding, tolerance.

II. Ways of communication

Generally speaking, there are three ways to communicate.

1) Single communication. Inform the relevant personnel of certain matters by means of notification, without feedback, at least without feedback. Generally used in issuing notices, requirements, systems, orders, circulars, leaflets, etc.

2. Two-way communication. Communication involves interactive messaging between one party and the other, and agreement (or disagreement) on the outcome of the communication, but at least both parties have the opportunity and right to express their opinions and suggestions. For example: love, work performance appraisal communication, program communication, etc.

3. Network communication. This is a multi-party communication method. The participating parties represent different stakeholders. They fully express their opinions on relevant matters and reach compromises and agreements. For example: ERP project implementation process, Party A, Party B, the supervisor on the project implementation acceptance criteria for discussion.

III. Channels of communication (means)

1. Telephone 2. Mail 3. Meeting 4. Report 5. Report 6. Verbal 7. Notification 8. Flyer 9. Kanban 10. SMS 11. Message etc.

IV. Principles of Communication

There are three main principles:

1. Do not be preconceived. This is easy to understand, that is, do not "characterize" each other first. This is often due to our different positions and the lack of comprehensive information collected.

2. Deal with emotions first and then communicate. Emotional communication, at least irrational, may also cause emotional changes in the other party, and the results will certainly not be ideal.

Communication is two-way. Under normal circumstances, you should listen more and talk less. It is best to repeat and confirm the other person's point of view to get the right information. For uncertain or difficult views expressed by oneself, you should let the other party fully understand and get confirmation from the other party.

Communication attitude should be correct, mentality should be balanced. If communication is carried out from a "win-win" perspective and from a "in order to make things move in a better direction" perspective, most communications will go smoothly. Have clear goals. And the target needs to be focused. Communication without goals is wasted.

About ERP implementation process should be how to communicate the answer to the problem shared here, I hope the above content can have some help to everyone, if you still have a lot of doubts not solved, you can pay attention to the industry information channel to learn more related knowledge.

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