Shulou(Shulou.com)06/03 Report--

When it comes to the service industry, we usually think of restaurants that provide us with delicious food, shopping malls that can buy beautiful clothes and shoes, housekeeping companies, property companies, dry cleaners, and so on. Catering, retail, finance, tourism, leasing and other industries are all traditional service industries, and they are paid to provide customers with the services that people need in this industry. the quality and satisfaction of service is one of the important criteria to evaluate the quality of this company.

In today's and future society, the added value of services will be higher and higher, commodity sales, in addition to paying attention to the quality of goods itself, will also pay more attention to the quality of service. From this point of view, the information technology industry is also a service industry to some extent. As a leading provider of software and hardware solutions in the industry, the company has insisted on putting customer needs first since its inception. With the rapid development of the company, at this stage, it pays more attention to one-stop personalized customization and service quality in the middle and later stages of pre-sale, and will resolutely implement the concept of "service first" into an entire production chain.

Determine the details of the system to ensure the quality of service

In April 2018, ASRock launched a new version of server warranty terms of service and after-sales service charges, which describe and explain in more detail the service process, scope and method of warranty services, and put them on the official website and Wechat public platform to ensure that from the customer's point of view, there are standards and regulations to follow. This fully protects the rights and interests of customers, establishes the corporate credibility of ASRock, and sets high standards and strict requirements for the service of the entire ASRock team.

Combination of hardware and software, personalized service

After the Dragon Boat Festival in 2018, ASRock issued an internal commendation, focusing on several employees in the technology manufacturing department who successfully launched the server and completed the relevant network work in the face of tight customer demand and heavy tasks. Work all night and spare no pains for the benefit of customers. Such examples can be found everywhere, and it is precisely because of this that the brand image of one-stop service has been recognized by many customers.

In addition, ASRock has put forward the differentiation strategy of providing customized services to customers from the beginning of its establishment. Including OEM (Original Equipment Manufacturer original equipment manufacturer) and ODM (Original Design Manufacturer original design manufacturer), popularly speaking, ASRock computer Co., Ltd. can not only help customers carry out research and development and manufacturing work, but also provide customers with pre-planning, design and customer needs of software solutions. For example, ASRock has designed a high-performance solution for the fluid mechanics major in a university, taking into account the performance and cost performance, as well as the strict degree of safety monitoring and other factors, has been well received by the outside world.

Clear sales direction to ensure a sense of service

In late June 2018, the sales team of ASRock computer Nanjing held a week-long training course, including job responsibilities and sales process within the team, basic knowledge introduction and hardware knowledge exchange for products, case introduction and communication skills training for customers, etc. This kind of training is numerous in Anju, and the purpose is very clear, which is to provide customers with better service with superb professional knowledge, keen sense of smell and excellent service concept. Only when the concept of customer service is carried out in the sales link, can we establish a sense of service and be consistent inside and outside. This awareness can even be reflected in details such as the tone of each phone conversation, the manner of each contact with the customer, or the unwritten rule of "customer first during holidays".

The information technology industry is booming and has become one of the most important growth points of the national economy. As a member of China's private science and technology enterprises, ASRock shoulders the corporate mission of contributing its own strength to the scientific and technological power, and needs to constantly adhere to the service to shape the brand image and create brand awareness. Service is supreme-- this is the way that ASRock treats "customers".

For more information, please visit http://www.enginetech.cn or call 400-779-6858.

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