Shulou(Shulou.com)06/03 Report--

In order to ensure that the final landing ITSM is useful, useful and easy to use, in addition to the selected ITSM in line with the standard methodology, but also need to meet personalized needs. So what are the risks of personalized requirements? How to choose ITSM system according to individuation? These are all questions worthy of further study.

I. the risk of personalized needs? As for the requirements of interface with other systems, security requirements, and industry regulatory requirements, there is no risk to meet these requirements because they have no impact on the original process and function of the product. After following the general management requirements, there are still some personalized requirements that must be met, which will face the following risks now and in the future: 1. High quality risk: personalized requirements are not universal. The product after secondary development has not been verified by other customers, the product maturity is low, there may be quality defects, and the quality risk is high. And the personalized requirements of subsequent version upgrades will once again become a source of quality risk for the new version. 2. Long construction period: personalized requirements need to do demand carding, product design and secondary development separately, as well as comprehensive testing combined with the overall product, with a long construction period, and may face the rework risk caused by demand adjustment during this period. 3. High cost: to achieve personalized requirements, you need to pay additional costs now; for subsequent version upgrades, because they cannot directly use the general upgrade version, you need to develop an upgrade version separately for the personalized demand version. unable to amortize the cost of a batch of customers, it can only be borne by personalized demand organizations, and the upgrade cost is high. Second, how to choose ITSM? In terms of personalized requirements, we suggest that we should meet the requirements of interface with other systems, confidentiality and security requirements, industry supervision requirements, and other process management requirements, we should follow the general management requirements as far as possible and use the management process of best practices. if there are personalized needs that must be met on this basis, the risk and cost should be assessed according to the actual situation of the enterprise before making a decision. Based on the above principles of dealing with personalized requirements, what should we pay attention to when it comes to ITSM selection? (1) Product support interface development: the product should support all kinds of standard data interfaces. Here is mainly to guard against some foreign products, because of its high packaging technology, it is often difficult to open the interface. (2) the product provides general functions that can be executed on the ground: because most organizations have general requirements in IT service management, in order to avoid the risks brought by secondary development and the problems faced by subsequent version upgrades as far as possible, finished products that meet the requirements of general IT service management should be selected as far as possible. At the same time, we choose finished products, because all the functions of the products have been tested by the market, and the product quality risk is low. (3) the product can support secondary development: if there are necessary personalized requirements within the scope of process management, the product should also be able to support secondary development.

Servicehot introduction:

Yongfu Technology Co., Ltd. (referred to as "Servicehot" or "Yongfu Technology") provides Servicehot IT Services Management platform (Servicehot ITSM) and Servicehot IT Services Operations Management platform (Servicehot ITSOM) products. The architecture platform based on J2EE can adapt to the cloud computing deployment environment, and has good ease of use, scalability and configuration functions. It is suitable for the continuous improvement and upgrading of the company's current IT service process. Business logic and process complexity and other environmental requirements, and in large-scale state-owned enterprises, manufacturing, finance and other enterprises to complete the actual application and promotion.

ServiceHot uses ITIL, ISO20000 and other best practices, combined with ServiceHot's successful implementation experience in IT service management and information security management of customers in many industries at home and abroad. Assist customers to design and pass ITSS, ITIL, ISO20000 and other international certification, help customers improve IT service management level and competitiveness, improve IT service efficiency, strengthen personnel assessment, strengthen supplier assessment, and improve customer satisfaction.

Yongfu Technology is an excellent IT service management solution service provider and product manufacturer in China, with a registered capital of 50 million. It is the deputy leader of the ITSS tools group of the national IT service standard, and participates in the compilation and review of the national IT service standard. Its manufacturing and financial industries are the main customer groups, and financial cases include: Shandong Agricultural Credit, Guoxin Securities, Zhengzhou Commodity Exchange, Shenzhen Securities Information, Fuxin Bank and many other provincial and municipal financial enterprises; manufacturing customers include: Sichuan Changhong Group, China Mobile, Yuntianhua Group, Tianyuan Group, Huawei and other large state-owned enterprises or manufacturing enterprises. The implementation experience of its products and peer IT service management projects will help to improve the effectiveness of the company's IT services, reduce the operational risk of IT, and provide a strong guarantee for the safe, reliable and efficient operation of information systems.

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