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What this article shares to you is about how to carry on the SAP CRM questionnaire score and the chart display function analysis, the editor thinks is quite practical, therefore shares with you to study, hoped everybody after reading this article can have the harvest, the word does not say much, follows the editor to have a look together.

In SAP CRM, we use transaction code CRM_SURVEY_SUITE to create a questionnaire (Survey):

The questions and answers of the questionnaire can be assigned weights (Rate). Finally, the total score of the questionnaire is equal to the weight of each question multiplied by the weight of the answer chosen by the customer.

For example, in my questionnaire model as follows, the first question: "when was the last time you bought our product?" I set the weight to 0.

The weight of the second question "Service staff are friendly and responsible" is 2, and the weights of the five answers are as follows:

Very satisfied: 5

Satisfaction: 4

General: 3

Not very satisfied: 1

Very dissatisfied: 0

The answer weight of the third to the sixth question is the same as that of the second question, except that the weight of the question itself is changed from 2 to 1.

So in theory, the maximum score for an answer paper is:

2 × 5 (the second question is very satisfactory) + 5 + 5 + 5 + 5 (the third to the sixth question is very satisfactory) = 30 points

Test results: You have reached 30 of a maximum of 30 attainable points, this is equivalent to 100%

The details of each question can be seen here:

Each Survey model can choose whether or not to allow survey results to be viewed in CRM without going through the Business Warehouse system:

If the above ticks are checked, you can view the Survey results in a chart by clicking the Evaluation button on CRM UI:

Suppose I have the following questionnaire distribution:

Display statistical charts according to Question classification

The result chart shows that it is actually based on "how many different answers are actually available to each question". Judging from my test data above, each question has two different types of answers. However, the specific number of occurrence of each answer is not taken into account in the statistical chart.

Display statistical charts according to Answer classification

What is actually considered is the second column:

Classify and display statistical charts according to Number

Number 3 and Number 4 appear 6 times each:

Because CRM's Survey model supports various types of answers, these answers eventually form a feature of unstructured data, while the positioning of CRM is only to provide the model and input of Survey, as for the analysis and processing of these unstructured data, it is recommended to use SAP Business Warehouse.

The above is how to carry out the SAP CRM questionnaire scoring and chart display function analysis, the editor believes that there are some knowledge points that we may see or use in our daily work. I hope you can learn more from this article. For more details, please follow the industry information channel.

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