Shulou(Shulou.com)06/02 Report--

On August 7th, Zhongyi Science and Technology held a new product conference in Beijing and officially released the version 3.0 of Yiwei IT Service Management platform (EVO-ITSM). EVO-ITSM version 3.0 is based on open source platform design, adopts fresh UI style interface and good user-friendly interactive experience, has lightweight application architecture, and the product function is more powerful. In addition to continuing the old version of the deployment model, the new version of the product also supports a variety of channels such as mobile APP and SaaS.

Li Gang, Director of Technology products at ▲

At the press conference, Li Gang, Director of Technology products of Zhongyi, first introduced the development of EVO products. He pointed out that since 2010, China has also landed based on foreign mature products and has accumulated a lot of practical experience in ITIL; from 2014 to 2015, we released the first standardized IT service management platform version 1.0; from 2010 to 2017, China also launched IT service management platform version 2.0 with the process engine as the core and CMDB as the data basis. In 2018, China also launched version 3.0 of the IT service management platform for IT services, hoping to help customers feel the value of IT service management.

An overview of ▲ Yiwei product system

The picture shows the overall framework of IT operation and maintenance management of Zhongyi Science and Technology. In addition to IT service management, the product line also includes IT service operation and maintenance and big data. Li Gang said that IT service management faces many challenges and goals. For example, the information of resources is unclear; services are isolated and dispersed; the processing process is chaotic-lack of closed-loop processes; business risks become greater; work is difficult to quantify; knowledge cannot be deposited; customer satisfaction is poor and customer expectations are getting higher and higher, which are difficult to deal with; new technology trends, how to meet the management of steady-state architecture and sensitive architecture; tend to the Internet user experience requirements, and so on.

Under the pressure of the surge of new technology and business, the IT department needs to change and establish a "service"-oriented IT service management system. At this time, we need to understand the practice of management, operation and maintenance, technology, to achieve the successful landing of IT service management. Li Gang pointed out that China also addressed the challenges faced by IT service management from five aspects: first, to improve sustainable service capabilities; second, to improve end-customer satisfaction; third, to provide business impact analysis capabilities; fourth, resource integration and investment benefits; and fifth, to demonstrate and create value in IT.

▲ EVO-ITSM3.0 version product features

The EVO-ITSM3.0 version pays more attention to the user experience than the previous version. The new version can support mobile office, provide independent APP, and integrate with Wechat, mobile OA and so on. The new "Kanban" function is a bright spot. Users can define Kanban and divide permissions, so that each role entering the system can quickly find the point they are most concerned about without tedious button operation.

Processes are related to each other, which is bound to form closed-loop management. In this regard, the EVO-ITSM3.0 version has built-in modules such as event management, problem management, change management, configuration management and service request management. In addition, version 3.0 is also more refined in terms of permission settings, which supports permission control from granularity to field attributes, and can flexibly add or decrease roles. At the same time, it can define process permissions and menu permissions through roles to achieve unified permission management.

Based on open source software, unique user experience and localized service capabilities, Zhongyi Technology shows its great product advantages. It has first-line data center operation and maintenance experience as well as technical experts in various fields. Li Gang revealed that at present, Zhongyi has a software product team of about 100 people, including more than 40 people with ITIL certification and project management personnel, and a large and professional technical team has become a strong backing for the products.

In 2016, Zhongyi Science and Technology passed the CMMI-3 certification. Statistics in 2017 show that Zhongyi Technology has obtained a total of 51 soft works and 12 technology patents. At present, China has obtained a large number of practical experience and successful cases by virtue of its operation and maintenance system and tools in the banking industry for many years. Since 2015, EVO-ITSM has more than 50 customers, including 25 banks, and this number will increase in the future, Li Gang stressed.

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