Shulou(Shulou.com)06/03 Report--

With the increasing number of enterprise servers, when hundreds or thousands of servers are reached, the daily management of servers is gradually complicated. If these servers are frequently updated or deployed and managed manually every day, it is bound to waste a lot of time, and it is possible that human operations will also cause some negligence and omission. Let's take a look at traditional O & M and the development direction of O & M in the future.

1. Introduction to traditional operation and maintenance methods

Traditional IT operations still wait until IT failures occur before operations personnel take remedial action. This passive, siloed, semi-automated IT operations management model often tires IT departments in three ways:

Operation and maintenance personnel are passive and inefficient

In the process of IT operation and maintenance, only when an incident has occurred and has caused business impact can it be discovered and handled. This passive "fire fighting" not only keeps IT operation and maintenance personnel busy all day, but also makes it difficult to improve the quality of IT operation and maintenance itself, resulting in low service satisfaction of IT department and business department for IT operation and maintenance.

Lack of an efficient IT operation and maintenance mechanism

At present, many enterprises lack automatic operation and maintenance management mode, clear role definition and responsibility division in the IT operation and maintenance management process, which makes it difficult to quickly and accurately find the root cause after the problem occurs, and it is impossible to find corresponding personnel to repair and deal with it in time. Or, after the problem is found, there is no process-based fault handling mechanism, and when dealing with the problem, there is not only a lack of standardized solutions, but also a lack of comprehensive tracking records.

Lack of efficient IT operation and maintenance technology tools

With the deepening of information construction, enterprise IT systems are becoming more and more complex. A large number of network equipment, servers, middleware and business systems make it difficult for IT operation and maintenance personnel to cope with them calmly. Even if they work overtime to maintain, deploy and manage, they often cause business interruption due to equipment failure, which seriously affects the normal operation of enterprises. Part of the reason for these problems is that enterprises lack IT operations technology tools such as event monitoring and diagnostic tools, because failure incidents are difficult to be proactively and quickly handled without the support of efficient technology tools.

2. Introduction to automation operation and maintenance

IT operation and maintenance has gone through more than ten years in the wind and rain, and now it is placed in front of us with a new attitude-automation, which is the inevitable result of IT technology development. The complexity of IT systems now objectively requires IT operations to be able to achieve digital and automated maintenance.

Operation and maintenance automation refers to automating a large number of routine and repetitive tasks in IT operation and maintenance, and transforming manual execution into automatic operation in the past. Automation is the sublimation of IT operation and maintenance work. IT operation and maintenance automation is not only a maintenance process, but also a management upgrading process. It is the highest level of IT operation and maintenance, and also the future development trend.

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