Shulou(Shulou.com)06/03 Report--

The number of users of WeChat Mini Programs has exceeded 600 million, and many enterprises have set their sights on the big cake of Mini Program. But if you want to grasp the Mini Program dividend, in addition to doing a good job in operation and promotion, user service is also a top priority. WeChat Mini Programs's own customer service system is difficult to meet the needs of user services, so many Mini Program users choose Meadoke Mini Program online customer service system. So what are the functions of the Middock Mini Program online customer service system?

Unified access to multiple accounts: no matter how many Mini Program you have, you can access them all with one click to chat, and you no longer have to change the web page to log in to all accounts to reply, for fear of making a mistake in your busy schedule!

Customer service transfer: seek help from colleagues, cross-departmental coordination, superior feedback, etc.

User profile: improve user profile, improve decision-making efficiency, and note where the last chat went.

User reception classification: automatic reception of users, support batch end of reception

Quick reply: set up the answers to common consultations, customer service can send text, pictures, links and other forms with one click, and the consultation peak can also be easily dealt with, reducing copy and paste responses.

Operation data statistics: view customer service work (daily reception, week, month, year comparison, customer service attendance, work efficiency, etc.), view Mini Program customer data (number of new fans, customer information, conversation time, etc.), view Mini Program promotion data (fan sources, etc.)

User tag management: through the customer marking intention, preference style, spending power and other multi-dimensional tags, so that the real needs of customers can be seen, but also so that the words of the sales staff can accurately hit the customer's pain point.

Multi-customer service reception: assign customer service to users in accordance with the rules of "distribution rate" to ensure that users get a reply in the first time.

Message reminder: push notification, remind users to visit, user source, do not leak information! Click the prompt to enter a direct dialogue with the user!

Multi-end use: do not need to stay in front of the computer, you can use your mobile phone to reply messages at any time, respond to user questions in a timely manner, and retain users.

WeChat Mini Programs online customer service system will also help enterprises aggregate services, empower marketing, expand the market, and start the second half of the mobile Internet traffic war.

Welcome to subscribe "Shulou Technology Information " to get latest news, interesting things and hot topics in the IT industry, and controls the hottest and latest Internet news, technology news and IT industry trends.