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This article will explain in detail what are the advantages of the SaaS enterprise service model, and the content of the article is of high quality, so the editor will share it with you for reference. I hope you will have a certain understanding of the relevant knowledge after reading this article.

At present, the overall share of SaaS services in China's enterprise software market is still relatively limited, but SaaS will become the main development direction of enterprise services has become a consensus in the industry.

Compared with the traditional enterprise software selling model, SaaS enterprise service model has the following advantages:

First, the operation and maintenance is simple and easy, saving a lot of manpower and material costs, and the ROI is high, which has become the key factor for enterprises to consider.

Second, the operation is simple and easy to use, and the utilization rate may be greatly increased for employees who have been fully trained by the Internet.

Third, there are no restrictions on the use of places, as long as you can access the Internet can work, more in line with the development trend of mobile office.

In the future, the value of SaaS will be brought into full play in many application fields.

Six types of SaaS applications worthy of attention in the future

CRM for sales Automation

This remains the most common demand category, with sales of CRM enterprises accounting for 31 per cent of China's SaaS enterprise service platform market in 2014. As far as enterprises are concerned, sales and expanding new customers are the driving force of revenue growth, so enterprises attach great importance to CRM, and invest more in the field, so the market share is relatively high. However, although there are a large number of manufacturers in this category, most products start early, interaction design lags behind the requirements of the times, and mobile support is weak. Many products do not have enough customers to strengthen the products through the use of inspection by a large number of enterprises. The market still needs a simple, easy-to-use, fully functional CRM supported by native mobile applications.

Data protection class

For many small and medium-sized enterprises, the problem is not how to protect the data, but how to define the data. In fact, whether it is the documents on the employee's computer, the pictures uploaded on the website, or some important account passwords of the enterprise, can be regarded as data, there should be a relatively sound protection mechanism. In addition, more and more data storage is being transferred to the cloud, located in cloud backup, cloud storage SaaS applications, with its low cost, high efficiency and other characteristics, is becoming a new representative of the cloud computing industry. Take the cloud data protection provided by multi-backup as an example, the process storage cost of 1G only needs to pay RMB 1, and does not require the cost of special system upgrade and maintenance personnel.

Customer service system

The Internet has become the most important link between consumers and manufacturers, but the increase of customer feedback channels has brought greater IT challenges. In the past, only large enterprises would realize customer service informatization through the docking of call center software and business systems, but now small and medium-sized enterprises also have a growing demand. These systems should help companies collect customer feedback from channels such as e-mail, social media, online forms or online chat, help record phone logs, and mature products should be docked with business systems through API. Advanced products can also realize the automatic identification of users, the construction of customer service knowledge base, the docking of customer self-service system and so on.

Human resource management

Small and medium-sized enterprises with more than 100 people are often equipped with only 1-2 personnel specialists, but in fact, the basic HR workload (including recruitment, entry, departure, attendance and payroll accounting) is still very large. Many business owners are reluctant to put too much manpower into basic administrative work, so they need IT to help. And because of China's unique national conditions, this set of administrative and personnel information basic management system is only possible for local design and service. In addition, the social insurance system of each province and city in China is slightly different, which requires that the software can provide sufficient flexibility in wage accounting tools to enable the HR department, which is very short of manpower, to complete accurate and comprehensive wage accounting within 3-5 working days. In addition to the basic HR system, larger enterprises also have the need for performance evaluation software.

Project management

The task centers of some products have implemented basic project management elements. However, in specific industries (such as architecture, software engineering, etc.), there are higher requirements for project management, including solving the pre-order tasks after task decomposition, realizing the presentation of Gantt chart, and the management of resources and man-hours needed to complete the tasks. record the actual man-hours of task implementation, and so on. It is rare to see fully available SaaS-like products in this category.

Communication class

The pain point of corporate communication focuses on the use of computer networks to achieve high-quality audio and video conferencing. With the progress of bandwidth resources and browsers, the era of communication services to achieve a more friendly experience is coming. In particular, Google's open source WebRTC protocol will likely achieve very smooth communication across browsers and devices, users will not need the help of Flash or other specialized plug-ins, and will be able to achieve higher quality audio and video conferencing under the same bandwidth. Of course, these communications applications need to be very closely integrated with the basic collaboration platform to make the process of initiating and participating in meetings easier.

On the SaaS enterprise service model what are several advantages are shared here, I hope that the above content can be of some help to you, can learn more knowledge. If you think the article is good, you can share it for more people to see.

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