Shulou(Shulou.com)06/03 Report--

With the in-depth development of enterprise information construction, the information system is becoming more and more complex, and the business is more and more dependent on the information system. Any fluctuation of the information system will directly affect the normal development of the business. With the comprehensive development and continuous deepening, the information system has become an indispensable tool for daily management. Compared with the higher level of information system construction, there exists the problem of weak IT operation and maintenance management, so it is necessary to establish a perfect and mature IT operation and maintenance management system to improve the service quality and personnel quality of the information department and improve the operation and maintenance level of the department. In this article, Shandong Software Evaluation Center mainly describes the concept of IT operation and maintenance management and the development status of IT operation and maintenance in China, and focuses on its work and management methods in the following article, hoping to bring help to you. If you have any questions, please log in to http://www. × × / for criticism and correction. After the concept of IT operation and maintenance management is completed, the whole network is running. The IT department adopts relevant management methods to maintain and manage the operating environment (including physical network, software and hardware environment, etc.) and business systems. We call this kind of IT management for short IT operation and maintenance management. The domestic development status of IT operation and maintenance in Chinese enterprises IT operation and maintenance management mainly stays in the stage of deepening the application of IT management software, the formulation, carding and optimization of management process, and the improvement of management system. When implementing the information strategy, enterprises ignore the management changes of internal business processes and information technology. The usual work of the operation and maintenance department is like a "fire brigade". The IT team is always on standby nervously to cope with the endless demands of computer systems. Even so, there are still many problems in the service quality and maintenance costs of the operation and maintenance department. We need to turn passive management into active monitoring management. At present, most enterprises have agreed that IT operation and maintenance management must support the core strategy of the enterprise. IT department is playing a more and more important role in today's enterprises, and the senior management of enterprises have increasingly found that IT operation and maintenance management is no longer a "supporter" but a "driver" of the business. Compared with the development of foreign countries, especially in Europe, IT service management is still in the early stage of development in China. Have a large number of expensive Unix hosts to support 80% of the key core business of informatization. There are security loopholes and hidden dangers in the account management of these hosts, such as rigid accounts, shared accounts and so on. The neural nodes of information services are mostly supported by expensive switches and routers. The management of these key nerves is very dependent on human maintenance. The operation of the equipment can not be effectively recorded, leaving examination vouchers, and accounts completely controlled by people invisibly increase security risks. The authentication intensity of servers and network devices is not high, usually only static password authentication, and static passwords are often weak passwords, resulting in the risk of ultra vires access to the core server. The complexity of information application determines the cross-management of multi-roles (system / database / security / audit administrator / maintenance vendor, etc.). The authorization of the partner can not be effectively supervised, and the proof can not be provided quickly, comprehensively and effectively after the failure, which brings the bottleneck to the business growth. The operation and maintenance personnel use the omnipotent Telnet/SSH remote management tool, which provides an opportunity for internal illegal employees, disgruntled employees, and outgoing employees to sabotage intentionally. due to the lack of reliable tracking and positioning mechanism, losses and accountability are not available. "A good horse will also lose its feet." The user with legal authority can not be identified because of negligence and error in operation.

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