Shulou(Shulou.com)05/31 Report--

audio commentary

Hello, everyone. I'll answer your questions. Fight more than ten times compensation method, fight more than ten times compensation rules this many people do not know, now let's take a look at it!

Answer:

1. The ten-fold compensation rules are as follows:

2. Pay first, and pay first for orders involving consumer complaints if the merchant account has security deposit;

3. Fake goods confirmation: after considering that the merchant sells fake goods is a fact, the fake goods shall be handled according to relevant regulations;

4. After the fake goods are processed, the goods are permanently removed from the shelves; cash withdrawal from fake shops is restricted; the payment balance in the merchant deposit and/or merchant account is deducted as a consumer compensation fund for compensating consumers for false orders.

5. Criteria for judging fakes on the platform:

6. The definition of counterfeit goods on the platform: "counterfeit goods" refer to goods registered with counterfeit trademarks and stolen goods;

7. Definition of well-known brand party: "well-known brand party" mentioned in this standard refers to the holder of Trademark Registering or the staff and organization authorized by the holder of Trademark Registering to judge the authenticity and origin of goods;

8. If the customer presents a template that meets one or more of the following conditions, that is, the template obtained from the merchant: the merchant goods obtained by the platform according to anonymous purchase; the goods independently presented by the merchant; the merchant goods presented to the platform by the customer/well-known brand party, the platform feels that the goods are sold by the merchant according to the phone number returned to other customers who purchase the same goods;

9. Definition of suspected fakes: In addition, commodities meeting the following criteria will be classified as suspected fakes: some customers or well-known brands report that the commodities sold by merchants are fakes, or the platform quality management department obtains sample plates according to random sampling inspection; The platform is standardized with the professional knowledge level of general customers. Compared with the brand new model room and model room commodity batch number on the current sales market, the outer packaging box or content has great discrepancy, which does not belong to the old batch number package declared on the official website; or according to the authenticity identification method published on the official website of well-known commodity brands, etc.

This is the end of this article, I hope it helps everyone.

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