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Among the many problems faced by traveling users, forgetting passwords is also one of the reasons that hinder productivity because they need the help of administrators.

When a user logs in to an AD domain (active Directory Active Directory) Windows caches domain credentials and stores them locally on the computer. The purpose of caching is to allow users to log in on business trips or without a network.

However, when traveling users forget their password, they cannot reset it. Even if traveling users want to reset their passwords with third-party tools, they will not be able to communicate with the domain controller in the event of a network outage. As a result, the new domain password and cache credentials do not match and users will not be able to log on to the computer until they reconnect to the AD network.

Computers in a mixed AD environment can authenticate through AzureAD or internal AD. AzureAD users can use the self-help password reset SSPR (self-service password reset) feature provided by Microsoft to reset, and the password writeback feature in AD connect can be used to synchronize the changed passwords in the cloud to the local AD. However, if you are not connected to the computer's internal AD, the local cache password will not be updated, which means that traveling users are still unable to log in.

ADselfservice plus is a completely new solution that helps travelers automatically update cached credentials immediately after they reset their AD password. All you need is a virtual private network (*) client on the user's computer to establish a connection to the AD domain.

Use ADselfservice plus to update Windows cache credentials

ADselfservice plus allows you to reset your password on the system login interface, trigger the * * installed on your computer, establish a secure connection with the domain controller, and update the cached password, as shown in the following figure. In this way, users who are out can log in to their computers with their new passwords, which can greatly reduce the number of work orders on the help desk and the downtime of the computer.

How to update cached credentials for travel users

With ADselfservice plus, businesses can let traveling users reset their passwords and update locally cached credentials from the login screen so that they can log in and work even if they are not in the office.

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