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This article focuses on "how to implement mobile applications with SAP FSM". Interested friends may wish to take a look. The method introduced in this paper is simple, fast and practical. Let's let the editor take you to learn "how to implement mobile applications with SAP FSM".

Suppose such a scenario: Jerry uses a mobile phone, follows the company's Wechat official account of the product he purchased, clicks "appointment" in the official account menu, and selects the technician "Li Xiaogang" to carry out door-to-door installation services.

After the appointment was successful, the SAP FSM dispatcher immediately saw the task record in the scheduling panel of the system, and confirmed the time with technician Li Xiaogang.

Next, let's change the perspective to technician Li Xiaogang.

He has a mobile app called SAP Field Service Management installed on his phone.

Once the dispatcher clicks the Release Assignments button in SAP FSM to confirm the task assignment, the SAP FSM installed by Li Xiaogang will receive a new push message, as shown in the following figure:

Click on it and see that it is the robotic arm door-to-door installation service booked by Jerry Wang.

Slide the page to the bottom and you'll see a red highlighted to-do list prompt, as well as buttons for Travel and Work.

After clicking Travel, it means that Li Xiaogang has left for the location of Jerry, and our team has made an enhancement here to push a real-time location sharing message to Jerry's Wechat. The function is similar to the real-time tracking of the driver's location of Didi Taxi, which can help Jerry estimate the approximate visit time of Li Xiaogang.

After Li Xiaogang came to the door, he opened the to-do list and began to work.

This task includes the installation of the equipment itself and the replacement of an additional robotic arm accessory, so we will see two records on the to-do list. This to-do list is maintained by the administrator of SAP FSM in advance in the system, which we will cover later.

Li Xiaogang clicked on the second "parts list" in the picture above. The new robotic arm he brought to the Jerry site from the company warehouse costs 120 yuan each. After changing the quantity to 1, save it.

Li Xiaogang previewed the cost of this list separately in PDF format:

After saving, the spare parts list of the robotic arm is appended to the entire service order:

After Li Xiaogang has finished all the installation work, click checkout to finish the task:

Li Xiaogang clicked "Preview report" to generate the details of this door-to-door installation service:

Li Xiaogang clicked the "sign here" button at the bottom of the Service report.

Sign your name on the service report:

At this point, our team made another enhancement: Jerry's Wechat will receive a new service details push, including the details of the bill to be paid for this installation:

The total cost is 500 yuan for installation service plus 120 yuan for robotic arm.

After the bill is paid, Jerry will receive a new push message containing a questionnaire we created based on SAP Qualtrics.

Going back to the question discussed in the middle of the article, why did Li Xiaogang open the installation task on the mobile app and see two lists?

In fact, in our prototype development, we created an installation service template and an accessories list template in the SAP FSM system. Then when using nodejs SDK to create Activity described earlier, assign these two templates to the newly created Activity with code, which will achieve the effect that Li Xiaogang can see after clicking on the installation task.

Edit the template in "Smartforms and Feedback":

Like many other SAP products, templates in FSM have version and status control.

This is the first list of installation services that Li Xiaogang saw in the mobile app, and the corresponding editing interface in the SAP FSM system:

At this point, I believe you have a deeper understanding of "how to achieve mobile applications in SAP FSM". You might as well do it in practice. Here is the website, more related content can enter the relevant channels to inquire, follow us, continue to learn!

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