Shulou(Shulou.com)06/02 Report--

With the rapid development of the Internet, the construction of the information system is accelerated and the scale becomes larger, the type and number of equipment in different information systems are increasing, and the network structure is becoming more and more complex. as a result, problems such as the inability to accurately locate system faults and the difficulty to grasp the system state in real time occur from time to time, which bring great work pressure to the operation and maintenance personnel. The application of visualization technology has changed the traditional manual operation and maintenance, and simplified the operation and maintenance.

What is visualization? Visualization is to map a large amount of data produced by a wide variety of information sources into geometry, and then describe it into graphics and images to show clearly and intuitively.

For operation and maintenance, visualization is to provide an efficient, consistent, transparent, user-oriented service, and it is also the value of operation and maintenance. As follows, we discuss operation and maintenance visualization from four dimensions.

From a business point of view, build a business application analysis model, and make a horizontal comparative analysis of various business systems, including health, busyness, availability, downtime times, downtime duration, etc., to accurately measure the difference in the health level of business systems. Graphic visualization presents the interrelationship among users, business and application system. On the one hand, it grasps the impact and threat of application system anomalies on business and users, on the other hand, it realizes the interaction between IT and business, which fully reflects the supporting value of IT to business.

Business view

From the perspective of network architecture, the network architecture diagram naturally records the topology of the system, which can effectively understand the network system. However, due to the lack of effective management, there are many problems in the network architecture diagram, such as poor standardization, chaotic version, thin information, difficult access and so on. The importance of showing and managing the network architecture diagram clearly and intuitively is becoming more and more prominent. The network topology diagram graphically shows the real-time running status of the main equipment in the whole system, and dynamically generates the real-time data flow diagram.

Network Topology View

From the point of view of fault management, comprehensive collection of equipment resources, applications, services and other alarm information, a variety of alarm mechanisms, custom configuration alarm threshold. The alarm information data is displayed in the form of charts according to the dimensions of time, resources, performance type and so on. When there is a problem in the business system, it can directly locate the source of the fault and push the alarm information to the operation and maintenance personnel in time to ensure that the operation and maintenance personnel understand the fault point and solve it as soon as possible, and make a statistical analysis of various problems. diversified display to the operation and maintenance personnel.

Statistical analysis view

From the point of view of operation and maintenance delivery, service process management combines ITIL best practices to manage work orders for service requests, events, issues, changes, releases and other processes, which helps to build a quantitative performance system of service quality management, track and monitor the whole service process in order to measure business availability and continuity. Strengthen the service situation awareness ability of customers and help desk, improve and enhance the service capability of IT department, and reflect the value of operation and maintenance department.

Process delivery View

In the sense of data, the quality of data will directly affect the analysis and decision-making of operation and maintenance. With the help of big data platform targeted operation and maintenance data analysis, we can mine more and more detailed indicators and data, through the data integration and association, can assist accurate analysis and decision-making, and ultimately ensure a good user experience. In short, data can generate value.

Operation and maintenance big data analysis view

Based on the operation status of all kinds of equipment in the system, visual operation and maintenance can find the faults in the system in time, and take corresponding measures to ensure the normal and stable operation of the system, help the operation and maintenance personnel solve problems, improve efficiency, and simplify the operation and maintenance.

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