Shulou(Shulou.com)06/02 Report--

Back in 2017, Tata Consulting, a subsidiary of the Indian giant Tata Group, released a report with a famous saying: there are only two kinds of companies in the future, artificial intelligence and unprofitable.

Had it not been for this epidemic, the wave of industrial intelligence would not have been so fierce.

For more enterprises, although AI sounds wonderful, the introduction of intelligent technology also means a direct impact and reconstruction of existing models. If there is no clear climbing path, but rampaging through the technology jungle, they are likely to fall into the dilemma of "waiting to die or dying".

In the digitization process of the new infrastructure, each touchable "cloud" carries the Rain Water of AI, but in the end which piece can bring down the showers that are most suitable for the industrial soil under his feet, I am afraid it is an unavoidable problem for the digital transformation into a more macro "new infrastructure" perspective.

To take the simplest example, a convenience store brand wants a major AI transformation, which means a comprehensive transformation of goods, accounts, people, stores, and so on. If you were the owner of this store, what key issues would you think about in front of the olive branch handed out by the cloud manufacturer?

Spring thunder bursts of AI+ clouds, can not be just a cloud and rain

Suppose you have a convenience store chain, what questions do you have when people from cloud computing vendors are passionately drawing AI blueprints for you?

For example, after returning to work, the business is not good, and if you spend money on AI, the profit will be even thinner.

For example, there are a lot of salespeople who come to me, and I understand the truth, but I can't understand the technical documents at all.

The uncertainty of ROI, the inefficient deployment, and the dispersion of technical solutions are all practical problems that AI often faces when it is decentralized from the cloud to the industrial side.

In particular, the technology system of the government-enterprise intelligent service market is numerous, the demand is widely related, and each cloud service provider fights on its own, lacking a unified technical scale and deployment path, and the increasingly eye-catching market environment is wasted. It also hinders government and enterprise users from driving into industrial intelligence in a more active position.

Therefore, the "new infrastructure" is not just a "quick-acting heart-saving pill" injected in order to resume work and production. Its "new" is more reflected in the development logic, value model, energy release cycle and so on. On the basis of the technological system, with the help of digitalization and intelligence, it activates the new growth of productive forces in thousands of industries. This requires that the new infrastructure also need to rely on relatively large-scale, business ecology-rich service platform to complete the long-term and comprehensive adaptation of technology.

Along this line of thinking, we will find that among the many industrial channels, JD.com has just launched the "JD.com New Kinetic Energy Plan" to help the digital transformation of government and enterprises, which aims at the specific doubts of the industry we mentioned earlier and handed over a differentiated answer.

The first is the overall solution. For non-cloud-native government and enterprise organizations, it is not a good idea to buy AI directly when tasting API. The patchwork technology solutions are either too expensive or lack of interoperability to maximize the efficiency of the technology. Therefore, JD.com Zhaopinyun's collaborative solution based on the technology system and vertical industry needs is more in line with the efficiency orientation of the digital transformation of government and enterprises.

The second is the experience of industrialization. As mentioned earlier, industrial intelligence is an alpine jungle with complex terrain and steep scenery, and the safe way of climbing naturally extends along the safe path that pioneers have explored, which requires the infrastructure provided by cloud manufacturers. it has been tempered before it is released to the government and enterprises. In particular, government and enterprise services often need to help customers establish personalized and customized technical processes, so that the technical matrix can conform to their unique management habits and business rules, which requires the service side to have the ability to penetrate vertical scenes and provide strong mid-stage support.

As said by Dr. Zhou Bowen, chairman of the technical committee of JD.com Group, president of JD.com Zhaopinyun, and Dr. Zhou Bowen of IEEE Fellow, JD.com has set up industrial parks in dozens of cities across the country. Through these contacts throughout the country, and relying on its own retail and logistics platform, JD.com can not only directly access and deeply understand the actual needs of government and enterprises, but also gain insight and connection between the consumer Internet and the industrial Internet. This is the natural advantage that JD.com understands better and can better help government and enterprises. JD.com is not only a provider of infrastructure for digital transformation, but also wants to become a partner and colleague in the digital transformation of government and enterprises.

Finally, there is the whole process scenario. Since the digitization advocated by the new infrastructure is an era project, it is naturally necessary to lay out the entire industrial format from a more macro and long-term perspective, and there must be a solution that can empower the whole process. from the front-end scene adaptation, middle-end business support, back-end technology transformation, comprehensively lay the foundation in an integrated way, rather than let the industrialists "walk the maze".

Generally speaking, how to make intelligent technology become the main theme of the growth of most industries in Chinese society through the carrier of the cloud in the coming period of time may continue to inspire our thinking and imagination.

Building the Foundation of "New Infrastructure": JD.com 's "Industrial Revolution"

So, specific to the landing level, how does JD.com Zhaopinyun transform the "foundation" of "new infrastructure" from strategy into industrial action?

On the one hand, it selected the intelligent supply chain infrastructure and technology products accumulated by JD.com over the years, and six major technical capability components with complete scene coverage, high enterprise reuse rate and good feedback on technology application value-- NeuFoundry Intelligent Interactive RPA, JD.com Zhaopinyun Conference, Collaborative Office platform, JD.com proprietary Cloud and Beijing Caiyun, constitute the technical bottom layer of the "New Kinetic Energy Plan". In particular, the reserve and integration of multi-technical variables such as AI, IoT, 5G and blockchain has become the key competition point to pry open the market.

At the same time, three customized service solutions-intelligent collaborative management solution, intelligent middle platform solution and intelligent procurement solution-allow various technologies to pass through JD.com Zhaopin Cloud to break through the "air wall" with specific business processes.

Especially for some enterprises with high complexity of industrial chain and relatively difficult transformation, with the help of the solution of strong landing attribute of "JD.com New Kinetic Energy Plan", customized upgrading is carried out by going deep into the details of the business process. It can not only lower the threshold of enterprise application AI, but also make the cycle of technology deployment and effectiveness shorter.

"JD.com New Kinetic Energy Plan" brings together JD.com 's superior technical capabilities and mature technology application products to create an infrastructure in line with the digital transformation of enterprises. The first batch of three major solutions are jointly undertaken by JD.com, the front desk of corporate customer service, and JD.com Zhaolinyun, which carries the core channel of JD.com 's export technical services.

Intelligent collaborative management solutions such as "JD.com New Kinetic Energy Plan" have been tested by JD.com 's 260000 employees for a long time. During the epidemic, through products such as cloud meetings, document collaboration, mobile mailbox, mobile network disk, employee information reporting, workplace electronic pass, online meal ordering, Beijing-British learning platform, JD.com dynamic, flexible attendance and other products, the orderly management of large-scale organizations has been realized. It is in the continuous optimization and polishing within the organization that intelligent collaborative management solutions can better understand the remote office pain points and information deployment needs of the government and enterprises, and then give full play to the technical mission of improving internal management efficiency.

In addition, the core advantages in the intelligent supply chain enable JD.com Zhaopin Cloud to cover the whole chain of supply chain scenaries. it also lays a prerequisite for creating value for customers in retail, finance, logistics, health, insurance, logistics real estate, overseas markets and other business areas. To put it simply, the intelligent supply chain is like an iron chain, connecting the core scenes needed for the digital transformation of government and enterprises, from the bottom resources to the upper applications with intelligent technology.

For example, the intelligent console solution launched by "JD.com New Kinetic Energy Plan" uses JD.com proprietary cloud and hybrid cloud, NeuFoundry, intelligent interactive RPA and other full-stack products to create a customized AI for government and enterprises that is more suitable for their own needs. With the help of analysis, design, development, testing, production, circulation, sales and other life cycle services closed loop, speed up the promotion of industrial transformation and upgrading, wave by wave the growth trend of the digital economy.

On the other hand, the intelligent procurement solution realizes the demand management, source-seeking bidding and supplier management before procurement by setting up a digital platform and collecting commodity, finance, logistics, service, quality control and other capability resource modules. self-service and digital mall operation in procurement, implementation coordination after procurement, one-stop management of financial settlement, and through intelligent procurement analysis to help enterprises automatically match procurement needs and procurement solutions. Create an efficient, transparent and compliant supply chain management model.

Cloud and AI, like the DNA double helix of enterprise digitalization, are coupled together and go deep into the bottom of the industry through JD.com Zhaopin Cloud.

Then use the "JD.com New Kinetic Energy Plan" to help the government and enterprises accelerate the layout in the category of "new infrastructure", and reconstruct the management model, business model, operation system and so on based on the new technology. finally realize the transformation and upgrading of digitalization, networking and intelligence.

We always think that the "new infrastructure" is to build a brand-new digital infrastructure for the future, but in a sense, the "infrastructure" of the service platform itself more or less determines whether the "foundation" of the "new infrastructure" is solid and deep enough. can carry the development ambition of more than a billion people.

On the Top of Jianhua Mountain: JD.com Zhaolianyun seeking "New Infrastructure"

From the measures of JD.com 's New Kinetic Energy Plan, we can see that if the cloud market used to be a top-down river network, with more emphasis on breadth and coverage, then today's cloud market is more like Huashan peaks, with not only long mountains and dense industries, but also dangerous peaks everywhere. JD.com, who walks into the mountains, is like a knight-errant returning from his studies, with the ideal of standing at the top of the mountains.

He has excellent swordsmanship. We have noticed that JD.com 's "ABCDE" technology strategy combines AI, IoT, Cloud and big data to form an organism with stronger capabilities, more vitality and competitiveness, serving the digital transformation of the government, enterprises and society. If there is no comprehensive and rich technical service capacity, and pertinently arranged and combined according to the application scenario, the dream of industrial digitization driving into the "new infrastructure" fast lane is obviously difficult to establish.

There is also creeping perseverance. In the context of discussing "new infrastructure", we often hear network celebrity terms such as cloud service, AI, 5G, etc., but the development cycle of these fields and related enterprises is obviously not an accident. The reason why a platform like JD.com Zhaopinyun can become the representative organization of "new infrastructure" and give full play to the pedestal effect of industrial digitization is directly related to its long-established technical thinking of practical, practical and enabling enterprises.

The "new infrastructure" is only a key to open the door of the treasure, and what kind of rich ore can be excavated by different platforms depends on their own strategic vision and ability.

I still remember that on the west peak of Huashan, there was a huge excavator. In different years, it was disassembled into pieces by engineers and transported to the top of the mountain to be reassembled. At present, it seems that JD.com Zhilian Cloud will integrate cutting-edge technology into its own industrial advantages, build an ecologically strong platform with a connecting link between the preceding and the next, and help enterprises of different sizes and industries to participate in the main body of new infrastructure construction. to complete this era project together.

There is reason to believe that JD.com, who talks about the sword's "new infrastructure", will also have a long-term and profound impact on the digital transformation of government and enterprises, engraved in the memory of the times.

To tell you the truth, slogan slogans will lead to visual fatigue when we think of "new infrastructure". Instead of thinking about what is good about it, we subconsciously associate it with everything that is closely related to government affairs, manufacturing, life services, shopping and so on, which may be the beginning of countless industries touching and trusting intelligent technology.

The unusual JD.com Zhi Lianyun meets the expectation of thousands of ordinary people for intelligence. Maybe it will be like Rain Water in Beijing recently, nourishing a happy harvest season in the rolling of thunder.

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