Shulou(Shulou.com)06/03 Report--

In the previous article, we understand the concept of IT operation and maintenance outsourcing. This paper mainly introduces the important role of IT operation and maintenance outsourcing in software quality assurance, hoping to give you some help. In today's increasingly fierce competition, the development of enterprises mainly depends on the success or failure of the core business. Outsourcing non-core business to the best professional companies has become an important strategic thinking and business model of global enterprises. Whether IT system should be outsourced, what successful cases can be used for reference and so on, these problems affect the market decision and strategic trend of both supply and demand in IT operation and maintenance outsourcing market. China Development Bank takes only two years to complete other people's decades of informatization, and the secret is outsourcing. The network is outsourced to China Telecom and China Netcom, the hardware is outsourced to Hewlett-Packard, the core business systems and decision management systems are outsourced to foreign software companies, and the related system integration and development are handed over to Digital China. From network to hardware, from business system to background management system, everything is outsourced. First, is enterprise system maintenance money-saving or wasteful? The bounden duty of the company is to create profits and reduce costs, so why pay a certain amount of IT maintenance fees to professional service providers? Is the maintenance of enterprise IT system economical or wasteful? Is it necessary to pay this fee? Yes, the first task of the company is to generate profits and save costs. But mature business managers know that the best way to save costs is to improve the productivity of unit employees. The internal structure of a modern enterprise is an organic combination of logistics, human flow, capital flow and information flow, which closely cooperate with each other and are well organized in order to ensure the effective operation of the enterprise. The internal IT system has played a more and more important role in the internal operation of the enterprise. Many enterprises have relied on the IT system for business operation. The failure of any part of the IT system will more or less affect the operation of the enterprise, and some even cause huge losses. How to ensure the normal operation of the enterprise? How to ensure the productivity of every employee in the enterprise? This is the goal of enterprise IT system maintenance service. It is naturally the most economical and quickest way to pay some maintenance costs and invite professional IT companies and professional IT system experts to achieve this goal. According to the results of a survey on the outsourcing market conducted by Corbett Group on more than 200 global super-large enterprises, outsourcing has become a strategic means for enterprises to improve their core competitiveness, reduce operating costs and consolidate their market share. 97% of the respondents said that the investment in outsourced services has increased significantly in the past two years, and that this momentum will continue. 78% of the respondents believe that outsourcing has become an important means of enterprise management. and 92% of the respondents reported that their related business was becoming outsourced. 60% of the respondents are satisfied with the results of outsourcing, the most important aspect of which is the reduction in operating costs. Second, compared with outsourced services, is it better for enterprises to maintain their own IT systems? Many enterprises have IT departments, and enterprise managers also say, "We have our own IT department, and they do all our IT work. It's cheaper and safer." Is that true? First, let's take a look at the financial example: according to the estimate of the US Forrest research company, the first year cost for an American company to build and maintain a Web website on its own will be $220000, while outsourcing the work to a specialized company will cost only $42000. Outsourcing can cut expenses, control costs and restructure the budget of information systems, thus freeing some resources for other purposes and avoiding the occurrence of a "IT black hole". In addition, for those enterprises that do not have the ability to invest a lot of money and build the enterprise information framework from the hardware foundation, outsourcing can make up for the lack of enterprises themselves. In addition, outsourcing can improve service response speed and efficiency, and professional and technical personnel from outsourcers can liberate the enterprise information technology department from the responsible functions such as daily maintenance and management, and reduce the risk of system maintenance and management. at the same time, it also enhances the credibility of the department. In addition, for the emergence of a new technology, it is difficult for most enterprises to bring the new technology into practical application immediately because of the cost and learning curve. Therefore, one of the strategic considerations of information technology resource outsourcing is to improve technical services and provide access to new technologies by making use of the advantages of outsourcers to keep pace with existing and future technologies, so as to realize the function of information technology in the development of enterprises in a way that costs less, takes less time and takes less risk. According to the estimate of the US Forrest Research Company, the cost of system maintenance and management will be reduced by at least 36%. The enterprise's own IT personnel and outsourcing are not contradictory, they can stand at a higher level, to consider how to use advanced technology and the company's unique business system to make it play a greater production efficiency. They focus on enterprise business systems and establish requirements, while implementation and maintenance are left to professionals. The division of labor in human society is constantly refined, because professional people do professional things more quickly, and the total social cost is more economical. Outsourcing is the inevitable outcome of this trend. Third, is IT system maintenance service hardware maintenance? It is often seen that many companies send hardware maintenance personnel to undertake the enterprise's IT system maintenance services. Many customers also said, "if there is something wrong with the computer, we just hire someone to fix it, so why should we hire someone to provide regular service?" We see that some service providers also claim that their maintenance personnel are fast and cheap, and hardware maintenance is charged on a per-capita basis, how cheap maintenance services are throughout the year, and so on. This is actually a misunderstanding of enterprise IT system maintenance service, that IT system maintenance service is hardware maintenance. According to our statistics on IT system maintenance services for enterprise customers, in fact, hardware failures account for only 20% of the IT system service workload of enterprise customers, and there is a downward trend year by year, because the price of hardware decreases year by year, while the stability increases year by year. Enterprise IT system service is far different from home appliance and computer maintenance service, the core is the software system and information flow system built on the hardware platform, so only hardware maintenance can not support enterprise IT system service. The main workload and difficulties of enterprise IT system maintenance service are the planning and implementation of system management system, system software failure and debugging, information security management and so on. And these areas must be dealt with by professional companies and professional personnel. Admittedly, hardware failures do exist in enterprise IT system services, but there are not many. Many unprofessional technicians often attribute many problems that are difficult to solve on the system to hardware failures and are satisfied with temporary mitigation or transfer problems, which makes the enterprise's IT system go to a more dangerous situation. 4. Can you do enterprise IT service if you know how to use computer? In our communication with customers, we found many such examples. Many enterprises invite some college students or technicians who sell computers or people who are familiar with computers to do temporary maintenance of the enterprise IT system. "if there is any problem, we call them, or they come to take a look at it for us at a fixed time, because they know about computers." There are still many enterprises in this way. However, can people who understand computers do professional enterprise IT system maintenance services? Let's take a look at a real example: company A has a small number of people, and the company's system is relatively simple. The company has a total of about 15 computers, and the company management thinks that there are few IT problems, so he invited an acquaintance who knows computers to regularly check the system and computer condition at the end of every week, paying a service fee of 1000 yuan a month. The first two months were relatively calm and the system was fine. However, on a Monday at the beginning of the third month, due to a sudden virus attack, the system and all computers were paralyzed, and the enterprise needed emergency services, but because the maintenance staff could not leave their jobs in time, the services could not be implemented at all. The enterprise wants to ask other professional companies to provide emergency services, but some settings of the IT system are not clear in the company. It is not until after work in the afternoon that the maintenance staff comes in a hurry, when the company's business has been suspended for a day. However, because of the high technical professionalism required at this time, the heavy workload of the system, and the lack of backup technical force, he was busy until 4 o'clock in the morning and still could not fully restore the system. By the time the system is fully restored, it has been 3 days, and a lot of work of the maintenance staff has been delayed. After this incident, the management of Company A quickly made a decision to hire a professional network maintenance company to take charge of maintenance. the company provides high-quality services such as system standardized design, security system establishment, multi-person team support, professional team responsibility, rapid response and regular comprehensive inspection, while the maintenance cost is the same as before. From the above examples, it can be seen that the enterprise's IT system maintenance service is by no means competent by some "computer-savvy" people. It contains a lot of professional work, and it must also have the reserve force to deal with emergency situations at any time, have the experience of enterprise IT management, and closely understand the latest developments in the industry in order to meet the requirements of enterprises. And these, not a person can have. Handing over the IT system, an important part of business operation, to an individual (whether he is professional or non-professional) is not only a pro decision, but also a dangerous behavior. Fortunately, more and more enterprises have realized this. Are enterprise IT maintenance services all technical work? In the process of cooperation with us, many customers will unconsciously think that "the problem of the IT system is a technical problem that needs to be solved by technicians." There is nothing wrong with this idea, but if it is to improve the operational efficiency of the enterprise, it must be promoted to the level of enterprise management. If it is considered that all the work of the enterprise IT system maintenance service is technical work, the effectiveness of the enterprise IT maintenance service can not be brought into full play. The lowest level of the enterprise IT maintenance work is to solve the problem, and the higher level is to combine the company culture and the company management system, establish the company IT system management standard, build the efficient enterprise information system, adjust the information system according to the enterprise business process, and train the employees to adapt to the information system. This can not only reduce the failure rate, but also really improve the production efficiency of the enterprise. Enterprise IT maintenance service can be effective only through the cooperation of enterprise management and technical support. Professional and standardized services, rigorous management system can help customers save costs, create benefits, and better reflect the value of services. Therefore, enterprise IT maintenance service is by no means just technical work, the establishment and implementation of standardized and rigorous management system, the integration of corporate culture, staff training and acceptance are very important work. Does professionalism mean high cost? We can often hear the voice of customers: "it is good to ask a professional maintenance company to manage our network system, but the price is too high." we can't afford it, our requirements are not too high, just ask individuals to manage them temporarily or full-time. " Indeed, in the eyes of many people, IT system belongs to the professional field, the price of services and consulting must be very high. Didn't you see that many foreign-funded IT companies move service prices of nearly 1,000 yuan or even thousands of yuan per hour; simple maintenance work, even just equipment shift also bully customers do not understand, charging huge service fees; and some company prices are erratic, never clearly marked prices, one price at a time, one person a price, so that people simply can not have a sense of trust in their services. However, it will prove that these service providers are short-sighted. Customers need not only professional and high-quality service, but also honest business relationship. The profiteering industry is destined to be unsustainable in modern society. In view of this, Shandong Software Evaluation Center launched low-price, low-profit and even small-profit service prices, long-term cooperation with customers, so that we not only form a scale, can also benefit customers, but also develop a standardized and professional service style. Our Shandong Software Evaluation Center has been committed to the field of IT outsourcing services for many years, serving customers all over Shandong. We have provided services to hundreds of enterprise customers with professional services, reasonable prices and rapid response. Ensure that the customer IT system works stably, the data security is not excellent, and the network is unimpeded. Now our center relies on professional and technical background and years of experience in IT maintenance, and has formed a set of effective IT outsourcing service standards, which is the first choice for enterprise customers to seek IT outsourcing.

Welcome to subscribe "Shulou Technology Information " to get latest news, interesting things and hot topics in the IT industry, and controls the hottest and latest Internet news, technology news and IT industry trends.