Shulou(Shulou.com)06/03 Report--

As a qualified operation and maintenance manager, he is directly responsible for the company's IT equipment operation and maintenance. But now there are many kinds of IT devices, and there are probably tens of thousands of kinds of software and hardware. It is obviously a bit difficult to rely on one or more operation and maintenance personnel to manage and maintain. This requires an excellent operation and maintenance management software to assist operation and maintenance personnel to do a good job of operation and maintenance work, then how to choose operation and maintenance management software?

1. Have a detailed understanding of the company's network

Know which departments have large network traffic, more network equipment, and more stringent network security requirements. Register the needs of these departments and meet them when choosing.

2. Choose a fully functional software

There are many operation and maintenance management software on the market, some for free and some for payment. There are many companies that choose free software based on cost considerations. However, the free software has all kinds of defects in both design and maintenance, and it can't be found after sale. Therefore, in many cases, it not only fails to help the operation and maintenance engineers, but also may cause security accidents such as the loss of company information.

3. Be sure to bring network control

Many companies have a large number of people, and some people often go online to play games, speculate in stocks and watch TV. They not only do not work, but also seriously affect other colleagues. And these behaviors occupy a lot of bandwidth, so the operation and maintenance management software must have the function of network control.

4. Accumulative knowledge base

IT operation and maintenance work is a job that requires high experience. A new engineer may not be able to find the cause of the accident even if he is busy for a long time, but an experienced engineer can see the fault at a glance. However, if the old engineer leaves, it will greatly affect the efficiency of operation and maintenance. An accumulative knowledge base can record every failure in the software in detail, and the new engineer who encounters a similar problem can get a solution from the software immediately. It greatly weakens the impact of personnel mobility on operation and maintenance work.

5. it is necessary to have the function of network topology graph.

Because there are a lot of equipment in the computer room, once a certain equipment fails, it is necessary to check many equipment one by one. It has a great impact on business work. The network topology diagram function forms a topology diagram in the software in the computer room. when a failure occurs, the equipment and its associated equipment will alarm, so that engineers can locate the fault at a glance, provide work efficiency and reduce the impact on the business.

These are some of the skills that ServiceHot ITSM experts have summed up for you to choose operation and maintenance management software based on years of operation and maintenance experience. When you choose operation and maintenance management software, you must consider the expansibility of functional software and after-sales service to ensure that your operation and maintenance work is carried out efficiently.

ServiceHot introduction

Yongfu Technology Co., Ltd. (referred to as "ServiceHot" or "Yongfu Technology") is an excellent IT service management solution service provider and product manufacturer in China, with a registered capital of 50 million, headquartered in Wuxi, Jiangsu, and branches in Beijing, Shanghai, Guangzhou, Chengdu and other places.

ServiceHot has excellent ITSM products and many years of experience in the implementation of IT service management projects, using ITIL, ISO20000 and other best practices to provide customers with ITIL consulting services, ITSM products, customized development services, landing implementation services, ITIL/ITSS certification, to provide a strong guarantee for enterprise information construction, safe, reliable and efficient operation. The three core products are ServiceHot ITSM (IT Service Management platform), ServiceHot ITSOM (IT Service Operation Management platform) and ServiceHot SOM (Service Operation Management). The product is based on the architecture platform built by J2EE, can adapt to the cloud computing deployment environment, has good ease of use, scalability and configuration features, and is suitable for the requirements of the current environment of continuous improvement and upgrading of IT service process, complex business logic and processes, and the products have been applied and promoted in large-scale state-owned enterprises, manufacturing, finance and other industries.

ServiceHot is the deputy leader of China Electronics Industry Standardization ITSS and participates in the compilation and review of national IT service standards. It was awarded the "Top Ten excellent products of China IT Service" (ITSM category) in 2018 and the best IT service SAAS service provider in China SAAS industry in 2017-2018. Cases include: Shandong Agricultural Credit, Guoxin Securities, Zhengzhou Commodity Exchange, Shenzhen Securities Information, Changhong Group, AVIC Xifei, FAW Qiming, China Mobile, Yuntianhua Group, Tianyuan Group, Huawei, Apple and so on.

ServiceHot has been adhering to the concept of "letting you control every moment of IT operation service", driven by customer-centric technology, continuously specializing in upgrading and innovative solutions from ITSM to ITSOM and then to SOM, so that enterprise-level IT service management has a "smart, collaborative, mobile, social" experience.

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