Shulou(Shulou.com)06/02 Report--

With the development of Mini programs, it brings good benefits to the company, but one of the more annoying things is that Mini programs do not have instant Chat features, which brings a lot of trouble to the company's customer service, resulting in communication without timeliness. More multi-dimensional operations can be realized through smarter third-party Mini programs IM!

1. Invitations to dialogue

When the user enters the Mini programs, a dialogue invitation can be automatically sent out, and the user message timely reminds the customer service to receive, timely understand the user consultation information, and do not miss any customer.

2. label management capability

According to user information and information obtained in communication, labels can be set to group users and distinguish different types of customers to achieve accurate marketing.

3. Rich Media Communication

Support text, text, audio, video and other messages to customers contacted within 48 hours, support custom frequency, promote marketing immediately, and support regular sending, making communication more convenient.

4. Intelligent session response

Common words can be preset, classified, edited, query and other operations, and for quick double-click use, more efficient, more convenient.

5. Multi-customer service online

Multi-customer service online reception at the same time, customers enter the session, you can set a variety of queuing strategies to help customer service better locate user problems.

6. View session logs

Message log center provides storage and query of chat logs, which can be analyzed through conversation, and more for your customers.

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