Shulou(Shulou.com)06/02 Report--

IT monitoring operation and maintenance system, originated from the network element network management and other monitoring tools of various equipment manufacturers, has been upgraded with the development of information technology, and has gradually perfected and matured through the test of technological revolution such as big data, virtualization, cloud computing and so on. IT monitoring operation and maintenance system has gradually become an indispensable tool in the daily operation and maintenance work of IT operation and maintenance department from the initial fault resolution to the provision of efficient operation and maintenance services.

With the continuous expansion of the scale of IT system in enterprises and institutions, the facilities that make up the foundation of IT are characterized by large scale, complex structure and numerous brands. in order to realize the rational allocation and effective management of information resources and ensure the safe and reliable operation of the system, the construction of IT centralized monitoring system has become one of the key points of enterprise information operation and maintenance work. At the same time, operation and maintenance activities are also lack of control, such as no service desk, knowledge base, CMDB, event management and other basic processes. In addition, monitoring operation and maintenance is not a simple "monitoring + process", the effective combination of the two is also a difficulty.

Problems faced by traditional operation and maintenance

Complex IT elements are difficult to monitor effectively

From a macro point of view, IT facilities are of different types and complex composition, from the most basic computer room power environment-> basic network-> storage-> X86 (minicomputer platform)-> system-> application; from hardware to software; from background application support service to foreground page service, these complex IT elements are difficult to integrate and monitor effectively.

From a micro point of view, specific IT facilities are of different types and brands. Take storage as an example. Brands include IBM, HP, EMC, Netapp Hitachi, Huawei, Tide, etc. The monitoring object indicators include various components of the disk array, including the status of fans, power supplies, batteries, controllers, hard drives, real-time performance, and the temperature, battery, and host mapping of the switch. It is not easy to obtain these indicators.

Traditional operation and maintenance tools are single and cannot be centrally controlled.

Users of enterprises and institutions can check the running status and performance indicators through the management tools provided by the manufacturer, such as the VC client of vmware, the management client of storage, the web management console of the hardware server, or by looking at the log / light of the hardware device. Obviously, these fragmented methods will increase the workload of operation and maintenance and affect the timeliness of fault detection. IT operators urgently need a unified and centralized platform to effectively integrate the above monitoring tasks. At the same time, due to the lack of effective process management and control mechanism, operation and maintenance work is always in a "fire-fighting" state. No preparation in advance, no tracking in the event, no traceability afterwards, operation and maintenance experience can not be accumulated and reused.

The operation and maintenance process has no process or the process is not systematic.

With the informatization and the popularization and promotion of Internet +, enterprises and institutions have changed from large-scale information construction to information operation and maintenance, the operation and maintenance team is constantly expanding, the information management process is becoming more and more complex, and the previous paper examination and approval process is inefficient. It is difficult to adapt to the process management in the new environment, so it is necessary to establish a unified, standardized and hierarchical service management process and service management system. In the face of the complex IT environment, there is a lack of standardized and automated operation and maintenance processes, and a lack of perfect fault handling and rapid repair mechanism.

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