Shulou(Shulou.com)06/01 Report--

TOP Server OPC Server, industrial control software Software Toolbox's OPC and native HMI equipment connection software, using industry-leading Kepware technology. It is the OPC product of Software Toolbox, as well as the local HMI device connection tool application. In addition to providing TOP Server, Software Toolbox also provides unique additional hybrid tools, technical support, etc. We have provided information technology solutions to thousands of users around the world. Tell us your needs and we will provide you with a reliable solution.

This article describes how the TOP Server of the Wonderware Application Report utility can get our technical support engineers to help you and provide you with a great deal of information you need to solve the problem when you first contact.

At Software Toolbox, technical support engineers strive to provide our users with the highest quality and most timely response to their support events. Although your specific problem or problem may not always be fully resolved after the first reply, during normal business hours, our first reply will reply to you within 2 hours after you submit the question (in many cases it will be earlier than that).

Moreover, for TOP Server to get Wonderware questions, in many cases, if you have provided all the necessary information to determine the question, you can speed up the answer. As a result, TOP Server installs a powerful troubleshooting tool called Application Report Utility.

Why is it important for TOP Server to apply the report utility?

In order for our support engineers to have a comprehensive understanding of any problems you may encounter, they will need information about your configuration and any errors that may occur on your TOP Server system. Many years ago, in this case, you would have heard us ask you to send us the event log and the TOP Server project file.

The TOP Server Application reporting Utility provides an easy-to-use way to automatically collect relevant system details, including TOP Server event logs and project files, which you can then send to support and your initial contact to describe your problems and ask for help. When this information is included in the initial support request, it is very helpful to our support engineers, because many times it can help us understand the problem more quickly.

When we can identify the root cause of the problem more quickly, we can help you solve the problem in a more timely manner.

How to use TOP Server Application Report Utility?

Every Wonderware of TOP Server automatically installs Application Report Utility. Whenever you need to contact Software Toolbox for any technical issues related to TOP Server, it is best to include an application report. It is easy to generate an application report using the following steps:

1. Start the Application report from the Windows start menu

2. For the purpose of general technical support, it is recommended to keep the selection of Basic here. (advanced mode is used for lower-level troubleshooting and contains more details, resulting in a very large file-change to Advanced mode only if recommended by a support engineer. )

Then click next.

You will see a summary of the system information for the TOP Server computer, and you can click next again.

4. Select a convenient directory on your TOP Server computer to store application reports, where you can easily find it and click OK.

5. You will see the following progress window.

When you are finished, the following window will be displayed, and you can click "close".

7. Go to the directory you want to specify for the stored application report to find the corresponding .zip file you just generated.

8. Please contact Software Toolbox support and attach a description of your problem or problem, as well as an application report.

In addition to project files and event logs, application reports include other useful details, including application and system Windows event logs, license details, installation details, and so on. Combined with a detailed description of the behavior you see, applying the report can help us get you started as soon as possible.

While applying a report may not always be the only tool that our support engineers require you to use to gather information, it is one of the easiest ways to provide as much information as possible when you contact us for the first time-time zone differences. it can help you as soon as possible, which has a big impact on our ability.

At the end of this tutorial, I hope the article will be helpful to you.

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