Shulou(Shulou.com)05/31 Report--

Audio commentary

Hello, everyone. The meeting will answer your questions. What is the impact of Meituan on the bad reviews of businesses, Meituan on the bad reviews of businesses, what impact businesses have on this, many people do not know, now let's take a look at it!

Answer:

1. No matter the bad reviews of the merchants or the riders, the proportion of the bad reviews will affect the ranking of the merchants. There are many favorable comments among the consumers, only one or two bad reviews are relatively rare, which has no impact on the ranking of businesses. In the real sense, the decisive influence is the one-star bad evaluation rate; one-star bad evaluation refers to the proportion of one-star evaluation in all evaluations. If the proportion is too high, far exceeding the one-star poor rating of nearby stores of the same type, the ranking of stores will also decline.

2. How to distinguish malicious bad reviews:

3, the evaluation is very serious, but can not say what is wrong, there are no details, such as "I ate food poisoning", deliberately serious, can not stand scrutiny It only takes a few days to write a bad review, because as we all know, a person's emotion is basically looking for an exit in a short period of time, so most users give comments on a business trip in anger, that is, shortly after receiving a meal. If a bad review appears only a few days later, it is very suspicious, and the probability of malicious bad review is relatively high. If you don't answer the phone, refuse to communicate, and when you receive bad comments, you will generally take the initiative to contact the customer. Most customers will accept communication even if they are angry, and malicious bad reviewers will generally refuse to communicate (because they are guilty) or even refuse to answer the phone, thus confirming our judgment.

This is the end of this article. I hope it will be helpful to all of you.

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