Shulou(Shulou.com)06/03 Report--

Since the information age, enterprises have been trying to find the business value hidden in business data, and many technologies have been born, such as data mining, business intelligence, BPM, BSM and so on. However, with the arrival of the Internet era, the information system specially born for the closed production environment has been unable to meet the rapid growth of Internet open business and the subsequent massive information processing needs. Internet + 's greatest value lies in "connection". The IT system built by enterprises according to the original production and management model is obviously unable to meet the connection and needs of Internet users, and the difficulty of Internet + 's transformation is also with this. On the basis of the existing IT architecture of the enterprise, how to quickly realize the effective connection between the front-end Internet users and the back-end business system, and build a new business ecosystem based on big data analysis?

In the process of Internet + transformation of traditional enterprises, users will connect with the internal IT system through the website and APP. Take the typical business scenarios in finance and retail as an example, where consumers used to go to stores to complete transactions through salespeople, but now they can do everything with a simple operation on their mobile phones. Subsequently, the delivery of the business continues to migrate to the Internet, and the user experience is advanced with the transfer of the business system. Users' feelings about enterprise services are no longer determined by the front desk business staff, but by the application experience in the process of product use. IT operation and maintenance department has become the department that can most accurately perceive user experience in the Internet economy. The combination of operation and maintenance and business has become the supporting point to ensure the successful transformation of Internet +.

Nowadays, with the application of virtualization, container, Serverless, SDN and other technologies and the popularity of third-party IT services, the infrastructure operation and maintenance that once involved a lot of SaaS departments has been gradually replaced by agile and efficient automated operation and maintenance, and more and more operation and maintenance personnel have been released to have sufficient time and energy to pay attention to the business. The focus and way of work of the technical operation and maintenance department have changed, from focusing on IT basic resources and network quality operation indicators monitoring to focusing on business indicators and user experience. Fault detection and resolution is also changed from passive inspection of infrastructure and network problems to risk assessment and analysis based on business data, active discovery of business system performance bottlenecks, and resource expansion planning in advance. These changes are promoting the IT department to change from a cost center to a value center of the enterprise.

The establishment of the business operation and maintenance system is based on the existing business system of the enterprise, which requires the IT department to effectively sort out the business from three dimensions: business system, IT support and business management. The business system dimension covers business data sources such as ERP system, transaction system, order system, payment system, logistics system, supply chain system, etc., while the business support dimension covers IT infrastructure such as computing and storage, and performance data of networks and applications. Business management dimension integrates business process, business results, business efficiency and business evaluation data from the perspective of enterprise management, and these three business dimensions together constitute a three-dimensional model of business operation and maintenance to meet the needs of enterprise development.

Cloud Wisdom adopts a bottom-up approach in building a business operation and maintenance solution based on big data, based on business system, transaction system, order system, financial system, logistics system, customer system and monitoring system. The original data from the bottom layer is collected, stored, processed and analyzed through big data processing platform. Finally, the analysis results are shown in the form of report and trend chart through data visualization tools.

In order to accurately locate and analyze the adverse impact on the business caused by poor performance, it is necessary to analyze the performance of the business process from the top down from the user's point of view. first of all, the front-end user experience (including user source, user behavior, user perception, user destination, etc.) is accurately perceived through application monitoring. Then combined with business topology, capacity planning, transaction analysis and problem analysis to confirm the affected business links and results, and finally through the application performance products to accurately locate and early warning the performance bottleneck of the application layer and infrastructure layer.

Business operation and maintenance is the product of the deep integration of IT operation and maintenance and enterprise business, and it is the inevitable result of operation and maintenance management driven by Internet + era and cloud computing and big data technology. Facing the whole life cycle of products, Cloud Wisdom constructs a business operation and maintenance support platform with user experience as the core and business value as the guidance. Under the guidance of scientific methodologies such as business operation and maintenance monitoring indicators and business operation and maintenance evaluation norms, business operation and maintenance data are obtained at different levels, and user complaint feedback and user-based business quality monitoring data are integrated. Business impact and problems are analyzed. Get the results of SLA management and performance evaluation, and present them through business operation and maintenance visualization tools, and finally achieve continuous improvement of application performance and healthy and rapid growth of business.

Cloud Wisdom is a business operation and maintenance solution service provider, with product monitoring bao (www.jiankongbao.com), perspective treasure (www.toushibao.com) and pressure testing treasure (www.yacebao.com), which has provided one-stop application performance monitoring, management and testing services to hundreds of thousands of users in e-commerce, mobile Internet, advertising media, online games, education and health care, finance and securities, government and enterprises, and other industries.

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