Shulou(Shulou.com)06/02 Report--

Fault phenomenon

Received a repair report from the service desk of a British publishing house, its Beijing branch reported that an ESXi server needed to reset the login password.

Troubleshooting

When it comes to server and network equipment maintenance, as long as we can provide normal service, we are usually arranged in non-working hours.

After the engineer arrived at the scene, he found the DELL R630 server according to the server model and serial number provided, and saw that the ESXi server was in the normal interface and accessed the ESXi host service through the IP address. Everything was fine.

Through the DELL R630 front panel LED screen to query the IP address of IDARC, you can ping, try Web access, or jump out of the login interface. Try to login, may be the user name and password is incorrect or modified by other IT colleagues can not log in properly. Communicate with colleagues in the customer system group to verify that the failure is to forget the user name and password of the IDRAC of the ESXi host, rather than reset the login password of the ESXi server. We tried to log in with the default username (root) and password (calvin) and several sets of inputs provided by the system team did not work, so we decided to reset the IDRAC password.

Solution method

There should be two ways to reset the IDRAC password. We choose the simplest and most intuitive way: restart ESXi and then reset the IDRAC password in BIOS.

After our colleagues in the system group shut down the virtual machine, we press F12 on the ESXi interface, enter the ESXi host username and password, and restart the server:

As prompted, we press F10 to enter the IDRAC setting item:

Under IDRAC Dell Lifecycle Controller-system Settings:

Enter the new password at the password change:

Enter the confirmation again:

Save the settings and restart the server:

Wait for the server to start to the normal interface of ESXi, contact your colleagues in the system group to test whether you can access and log in to IDRAC using the reset password, and test that everything is normal:

Experience summary

According to our experience, when we arrive at the scene after receiving a customer order, the first thing we need to do is to verify that the repair content is consistent with the actual problem to be solved. Most of the time, customers'IT service desk is only outsourced Call Center, they just enter Case, often because they do not have a special understanding of IT technology, there is often a gap between the Ticket provided and the actual problems to be solved.

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