Shulou(Shulou.com)05/31 Report--

Audio commentary

Hello, everyone. The meeting will answer your questions. Taobao sent the wrong goods how to compensate, Taobao sent the wrong goods how to deal with, how to compensate this many people do not know, now let's take a look at it!

Answer:

1. If Taobao sends the wrong goods, Wangwang can contact the seller to negotiate a replacement or refund. If the seller refuses to exchange or refund, he can apply for Taobao customer service to intervene. If it is found that the seller sent the wrong goods after receiving the goods, it is recommended to keep the relevant vouchers and give priority to Wangwang contacting the seller to negotiate an exchange or refund; if no agreement can be reached, it is recommended to apply for a refund or after-sale processing; (if the receipt of the order is not confirmed, apply for a refund within 0-15 days after the order transaction is successful).

2. Disputes over freight charges involved in the return and exchange of goods:

3. If the buyer and the seller reach a refund agreement but do not agree on the return freight, the seller shall bear the freight in the same way as at the time of delivery; if the goods need to be sent in the process of replacement or maintenance, and the mode of freight is not agreed upon, the resulting freight shall be borne by the seller. The seller fails to provide a return address within the specified time, or an error in providing a return address causes you to be unable to return the goods, or cannot deliver the goods after returning the goods as agreed, or the seller refuses to sign for the goods without good reason; if the seller needs to retrieve the goods, it shall be settled through separate negotiation or through other channels, and Taobao will not handle it. When the goods are returned according to the agreement or the results made by Taobao, the goods shall be delivered in the same mode of transport as the seller at the time of delivery; unless the seller expressly agrees, the freight shall not be paid; after the return, the seller shall have the obligation to receive the goods; during the dispute settlement of Taobao, the seller agrees to return or exchange the goods, but if there is a clear objection to the freight, the seller shall return the goods first. After the seller signs for the goods, Taobao shall bear the freight in accordance with this specification.

This is the end of this article. I hope it will be helpful to all of you.

Welcome to subscribe "Shulou Technology Information " to get latest news, interesting things and hot topics in the IT industry, and controls the hottest and latest Internet news, technology news and IT industry trends.