Shulou(Shulou.com)06/03 Report--

1: can't boot self-boot?

A: check the boot autorun item in the client settings interface, and check whether the system or third-party software (mainly software such as third-party WIFI or plug-ins) is configured to prevent the client from running automatically, which can be confirmed by uninstalling or completely stopping the relevant software and then testing the client.

2: unable to receive notification message?

A: check the campus network message reminder item in the client settings interface. As shown in the figure:

3: drop the line and pop up a message after successful certification. Please uninstall all third-party WIFI programs and plug-in software?

A: you can first try to turn off the campus network mode of the WiFi software setting item, or follow the prompts to uninstall the third-party WiFi and restart the client or the system.

Cheetah WIFI is shown in the figure:

The 360WIFI is shown in the figure:

Other WIFI are similar

4: after successful client authentication, the CPU occupancy rate is higher, resulting in a higher card in the system?

A: restart the client after shutting down or uninstalling the third-party WiFi, or choose to use SU V6.82 and later clients.

5: the login window will not pop up after double-clicking on the desktop to open the client?

A: wait a moment for the client to start. If it still fails to start after 5-10 seconds, try double-clicking the desktop client shortcut again or restart the system and try again. If it fails, repeat the previous steps

6: the message "Network signal connection failed, please check whether the network cable or wireless signal is connected."

A: first check whether the network cable is loose, and then check whether the wired network card is selected in the network card setting interface; uninstall and restart the system if a third-party WiFi is installed.

7: the operating system cannot be authenticated after upgrading to Win 10?

A: reinstall the client. It is recommended to choose version V6.82 or later for better support.

8: authentication failed, indicating that DHCP failed to obtain IP?

A: for static IP, check whether the local connection is configured with IP address correctly. For dynamic IP, first check whether the DHCP Client service of the system is enabled, and if so, uninstall all WiFi software.

9: authentication failed, indicating that the authentication server could not be connected?

A: first of all, make sure that the dormitory network is unobstructed, the network cable is in good contact, turn off the firewall, turn off the firewall of antivirus software (such as ESET's firewall), and then try to re-authenticate. If the authentication still fails, contact the network administrator to check the network environment.

10: authentication failed, indicating that the non-Ruijie certified client or the client version is too low?

A: get the latest version of the client and reinstall it.

11: successful certification, but no access to the Internet?

A: if the static IP checks whether the DNS set by the local connection can be accessed properly, and if the dynamic IP checks whether the acquired DNS is normal.

The network card is not recognized by 12:win10?

A: check whether the local network environment is normal, and uninstall the third-party WIFI (such as Cheetah WIFI,360WIFI).

13: failed to authenticate and log in on the client, indicating an error in obtaining IP address information?

A: this is caused by Cheetah WIFI or other WIFI breaking the system's TCP/IP protocol stack. Please uninstall Cheetah WIFI or other WIFI first. Then use the driver wizard or driver life to update the network card driver.

If your problem has not been solved, please consult the network center for a solution

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