Shulou(Shulou.com)06/02 Report--

Today, I received a call from a customer saying that a desktop office PC has failed. The specific failure phenomenon is as follows:

The computer can boot normally. After booting, click on all icons on the desktop and there is no response. The Start menu can be clicked open. After clicking open, the contents inside cannot be clicked open. Right-click on the startup bar at the bottom of the desktop can click on the tab, but clicking on the contents in the tab cannot be opened. There is a stuck reading circle in the network icon in the lower right corner of the computer. The computer went into suspended animation.

This computer is Windows 7 Standard 64 bit operating system. After information collection and troubleshooting, determine the positioning system startup item problem, presumably due to the installation of 360 security guards by default prohibited the need to use the startup item caused by the processing method is also very simple, no need to reinstall the system.

This problem may not have occurred on the computer installed 360 security guards, but must have been installed, may be installed and uninstalled. Specific treatment methods are as follows:

1. First determine whether the computer is installed 360 security guards, if the computer card dead can not be observed, you can restart the computer, boot press F8, select the last normal boot option boot, boot after the computer can be used normally, if not installed 360 security guards, download and install, if installed, directly restart the computer.

2. Press F8 when booting to select Safe Mode or Safe Mode with Network.

3. After booting, open 360 Security Guard in safe mode, click "Optimize Acceleration" at the top, click "Startup Item" at the lower left corner, as shown in the following figure.

4. After opening the startup item, click "System Key Services," as shown in the following figure.

5. If you find the item "Application Identity" in the list of system key services, you will find that this item is disabled by default. Restore it and restart the computer. You'll find that the card boot problem is solved.

At this point, the fault is solved and the computer returns to normal use.

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