Shulou(Shulou.com)06/02 Report--

The "hover window" function affects the Intune function on Android phones, resulting in the failure of Intune management. If the organization has enabled the MAM policy, the O365 account configured in Outlook App will be automatically deleted and cannot be used! The mail system that comes with the mobile phone cannot use Exchange activesync to synchronize mail!

Case 1:O365 mail users, have enabled MAM function for data protection of O365, before all worked normally! After the recent update of some Android phones (updated in June 2019), the Intune management fails and the O365 email account in Outlook App will be deleted automatically, as shown below:

Prompts to install and open Intune when reconfiguring

Reconfiguring your Outlook account will prompt you to install Intune, which has already been installed and activated on your phone!

When you reinstall Intune and configure activation, you will be prompted that "Settings" cannot respond to your action because another application is currently displayed on these options. Add activation device failed!

Case 2: local deployment of Exchange users, users have been using their own e-mail system to send and receive email (configured as Exchange mailbox, that is, Exchange ActiveSync client), some Android phones have recently been updated (June 2019 update), unable to synchronize email! And the same account, the use of Outlook App is normal, the IOS mobile phone mailbox client configuration Exchange Activesync is also normal!

The error message during reconfiguration is as follows: when activating Settings Manager, prompt: because another application is currently displayed on these options, Settings cannot respond to your action, if you skip activation, you cannot synchronize messages. Keep showing: waiting for synchronization, resulting in unable to send and receive email!

After repeated tests and inquiries, we have seen online that the "floating window" function will affect the security settings of mobile phones. Finally, it is confirmed that this function is the cause!

Solution: close the suspension window

Specific setting method:

1. Settings, applications, and rights management

2. Permission, suspension window, Select: ban all

After the setting is completed, Intune and O365 users can reconfigure and activate Intune, and then re-add the O365 email account in Outlook APP to return to normal!

Use the email user that comes with your mobile phone, delete your account, reconfigure synchronization, and confirm to accept remote security management. after completion, email synchronization and sending and receiving are normal, and you can also see the correct mobile phone information through OWA!

In this way, it is due to the "floating window" function that the mobile phone cannot be authorized to the Exchange\ Intune management device! But the specific reason for this, now can not find a specific reason, hope to understand the mobile phone friends to explain!

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